Daily Papers

We present HyperSeg, a hyperdimensional computing (HDC) approach to unsupervised dialogue topic segmentation. HDC is a class of vector symbolic architectures that leverages the probabilistic orthogonality of randomly drawn vectors at extremely high dimensions (typically over 10,000). HDC generates rich token representations through its low-cost initialization of many unrelated vectors. This is especially beneficial in topic segmentation, which often operates as a resource-constrained pre-processing step for downstream transcript understanding tasks. HyperSeg outperforms the current state-of-the-art in 4 out of 5 segmentation benchmarks -- even when baselines are given partial access to the ground truth -- and is 10 times faster on average. We show that HyperSeg also improves downstream summarization accuracy. With HyperSeg, we demonstrate the viability of HDC in a major language task. We open-source HyperSeg to provide a strong baseline for unsupervised topic segmentation.

Dialogue Topic Segmentation (DTS) plays an essential role in a variety of dialogue modeling tasks. Previous DTS methods either focus on semantic similarity or dialogue coherence to assess topic similarity for unsupervised dialogue segmentation. However, the topic similarity cannot be fully identified via semantic similarity or dialogue coherence. In addition, the unlabeled dialogue data, which contains useful clues of utterance relationships, remains underexploited. In this paper, we propose a novel unsupervised DTS framework, which learns topic-aware utterance representations from unlabeled dialogue data through neighboring utterance matching and pseudo-segmentation. Extensive experiments on two benchmark datasets (i.e., DialSeg711 and Doc2Dial) demonstrate that our method significantly outperforms the strong baseline methods. For reproducibility, we provide our code and data at:https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/dial-start.

In the retrieval-based multi-turn dialogue modeling, it remains a challenge to select the most appropriate response according to extracting salient features in context utterances. As a conversation goes on, topic shift at discourse-level naturally happens through the continuous multi-turn dialogue context. However, all known retrieval-based systems are satisfied with exploiting local topic words for context utterance representation but fail to capture such essential global topic-aware clues at discourse-level. Instead of taking topic-agnostic n-gram utterance as processing unit for matching purpose in existing systems, this paper presents a novel topic-aware solution for multi-turn dialogue modeling, which segments and extracts topic-aware utterances in an unsupervised way, so that the resulted model is capable of capturing salient topic shift at discourse-level in need and thus effectively track topic flow during multi-turn conversation. Our topic-aware modeling is implemented by a newly proposed unsupervised topic-aware segmentation algorithm and Topic-Aware Dual-attention Matching (TADAM) Network, which matches each topic segment with the response in a dual cross-attention way. Experimental results on three public datasets show TADAM can outperform the state-of-the-art method, especially by 3.3% on E-commerce dataset that has an obvious topic shift.

Breaking down a document or a conversation into multiple contiguous segments based on its semantic structure is an important and challenging problem in NLP, which can assist many downstream tasks. However, current works on topic segmentation often focus on segmentation of structured texts. In this paper, we comprehensively analyze the generalization capabilities of state-of-the-art topic segmentation models on unstructured texts. We find that: (a) Current strategies of pre-training on a large corpus of structured text such as Wiki-727K do not help in transferability to unstructured conversational data. (b) Training from scratch with only a relatively small-sized dataset of the target unstructured domain improves the segmentation results by a significant margin. We stress-test our proposed Topic Segmentation approach by experimenting with multiple loss functions, in order to mitigate effects of imbalance in unstructured conversational datasets. Our empirical evaluation indicates that Focal Loss function is a robust alternative to Cross-Entropy and re-weighted Cross-Entropy loss function when segmenting unstructured and semi-structured chats.

In this paper, we introduce an unsupervised approach for Speech Segmentation, which builds on previously researched approaches, e.g., Speaker Diarization, while being applicable to an inclusive set of acoustic-semantic distinctions, paving a path towards a general Unsupervised Speech Segmentation approach. Unlike traditional speech and audio segmentation, which mainly focuses on spectral changes in the input signal, e.g., phone segmentation, our approach tries to segment the spoken utterance into chunks with differing acoustic-semantic styles, focusing on acoustic-semantic information that does not translate well into text, e.g., emotion or speaker. While most Speech Segmentation tasks only handle one style change, e.g., emotion diarization, our approach tries to handle multiple acoustic-semantic style changes. Leveraging recent advances in Speech Language Models (SLMs), we propose a simple unsupervised method to segment a given speech utterance. We empirically demonstrate the effectiveness of the proposed approach by considering several setups. Results suggest that the proposed method is superior to the evaluated baselines on boundary detection, segment purity, and over-segmentation. Code is available at https://github.com/avishaiElmakies/unsupervised_speech_segmentation_using_slm.

Dialogue Topic Segmentation (DTS) aims to divide dialogues into coherent segments. DTS plays a crucial role in various NLP downstream tasks, but suffers from chronic problems: data shortage, labeling ambiguity, and incremental complexity of recently proposed solutions. On the other hand, Despite advances in Large Language Models (LLMs) and reasoning strategies, these have rarely been applied to DTS. This paper introduces Def-DTS: Deductive Reasoning for Open-domain Dialogue Topic Segmentation, which utilizes LLM-based multi-step deductive reasoning to enhance DTS performance and enable case study using intermediate result. Our method employs a structured prompting approach for bidirectional context summarization, utterance intent classification, and deductive topic shift detection. In the intent classification process, we propose the generalizable intent list for domain-agnostic dialogue intent classification. Experiments in various dialogue settings demonstrate that Def-DTS consistently outperforms traditional and state-of-the-art approaches, with each subtask contributing to improved performance, particularly in reducing type 2 error. We also explore the potential for autolabeling, emphasizing the importance of LLM reasoning techniques in DTS.

Dialogue is an essential part of human communication and cooperation. Existing research mainly focuses on short dialogue scenarios in a one-on-one fashion. However, multi-person interactions in the real world, such as meetings or interviews, are frequently over a few thousand words. There is still a lack of corresponding research and powerful tools to understand and process such long dialogues. Therefore, in this work, we present a pre-training framework for long dialogue understanding and summarization. Considering the nature of long conversations, we propose a window-based denoising approach for generative pre-training. For a dialogue, it corrupts a window of text with dialogue-inspired noise, and guides the model to reconstruct this window based on the content of the remaining conversation. Furthermore, to process longer input, we augment the model with sparse attention which is combined with conventional attention in a hybrid manner. We conduct extensive experiments on five datasets of long dialogues, covering tasks of dialogue summarization, abstractive question answering and topic segmentation. Experimentally, we show that our pre-trained model DialogLM significantly surpasses the state-of-the-art models across datasets and tasks. Source code and all the pre-trained models are available on our GitHub repository (https://github.com/microsoft/DialogLM).

Despite advancements in on-topic dialogue systems, effectively managing topic shifts within dialogues remains a persistent challenge, largely attributed to the limited availability of training datasets. To address this issue, we propose Multi-Passage to Dialogue (MP2D), a data generation framework that automatically creates conversational question-answering datasets with natural topic transitions. By leveraging the relationships between entities in a knowledge graph, MP2D maps the flow of topics within a dialogue, effectively mirroring the dynamics of human conversation. It retrieves relevant passages corresponding to the topics and transforms them into dialogues through the passage-to-dialogue method. Through quantitative and qualitative experiments, we demonstrate MP2D's efficacy in generating dialogue with natural topic shifts. Furthermore, this study introduces a novel benchmark for topic shift dialogues, TS-WikiDialog. Utilizing the dataset, we demonstrate that even Large Language Models (LLMs) struggle to handle topic shifts in dialogue effectively, and we showcase the performance improvements of models trained on datasets generated by MP2D across diverse topic shift dialogue tasks.

This paper introduces the Ubuntu Dialogue Corpus, a dataset containing almost 1 million multi-turn dialogues, with a total of over 7 million utterances and 100 million words. This provides a unique resource for research into building dialogue managers based on neural language models that can make use of large amounts of unlabeled data. The dataset has both the multi-turn property of conversations in the Dialog State Tracking Challenge datasets, and the unstructured nature of interactions from microblog services such as Twitter. We also describe two neural learning architectures suitable for analyzing this dataset, and provide benchmark performance on the task of selecting the best next response.

Topic segmentation is important in understanding scientific documents since it can not only provide better readability but also facilitate downstream tasks such as information retrieval and question answering by creating appropriate sections or paragraphs. In the topic segmentation task, topic coherence is critical in predicting segmentation boundaries. Most of the existing models have tried to exploit as many contexts as possible to extract useful topic-related information. However, additional context does not always bring promising results, because the local context between sentences becomes incoherent despite more sentences being supplemented. To alleviate this issue, we propose siamese sentence embedding layers which process two input sentences independently to get appropriate amount of information without being hampered by excessive information. Also, we adopt multi-task learning techniques including Same Topic Prediction (STP), Topic Classification (TC) and Next Sentence Prediction (NSP). When these three classification layers are combined in a multi-task manner, they can make up for each other's limitations, improving performance in all three tasks. We experiment different combinations of the three layers and report how each layer affects other layers in the same combination as well as the overall segmentation performance. The model we proposed achieves the state-of-the-art result in the WikiSection dataset.

For companies with customer service, mapping intents inside their conversational data is crucial in building applications based on natural language understanding (NLU). Nevertheless, there is no established automated technique to gather the intents from noisy online chats or voice transcripts. Simple clustering approaches are not suited to intent-sparse dialogues. To solve this intent-landscape task, we propose an unsupervised pipeline that extracts the intents and the taxonomy of intents from real-world dialogues. Our pipeline mines intent-span candidates with an extractive Question-Answering Electra model and leverages sentence embeddings to apply a low-level density clustering followed by a top-level hierarchical clustering. Our results demonstrate the generalization ability of an ELECTRA large model fine-tuned on the SQuAD2 dataset to understand dialogues. With the right prompting question, this model achieves a rate of linguistic validation on intent spans beyond 85%. We furthermore reconstructed the intent schemes of five domains from the MultiDoGo dataset with an average recall of 94.3%.

Text segmentation is a fundamental task in natural language processing, where documents are split into contiguous sections. However, prior research in this area has been constrained by limited datasets, which are either small in scale, synthesized, or only contain well-structured documents. In this paper, we address these limitations by introducing a novel benchmark YTSeg focusing on spoken content that is inherently more unstructured and both topically and structurally diverse. As part of this work, we introduce an efficient hierarchical segmentation model MiniSeg, that outperforms state-of-the-art baselines. Lastly, we expand the notion of text segmentation to a more practical "smart chaptering" task that involves the segmentation of unstructured content, the generation of meaningful segment titles, and a potential real-time application of the models.

In this study, we tackle the challenge of inadequate and costly training data that has hindered the development of conversational question answering (ConvQA) systems. Enterprises have a large corpus of diverse internal documents. Instead of relying on a searching engine, a more compelling approach for people to comprehend these documents is to create a dialogue system. In this paper, we propose a robust dialog synthesising method. We learn the segmentation of data for the dialog task instead of using segmenting at sentence boundaries. The synthetic dataset generated by our proposed method achieves superior quality when compared to WikiDialog, as assessed through machine and human evaluations. By employing our inpainted data for ConvQA retrieval system pre-training, we observed a notable improvement in performance across OR-QuAC benchmarks.

The traditional Dialogue State Tracking (DST) problem aims to track user preferences and intents in user-agent conversations. While sufficient for task-oriented dialogue systems supporting narrow domain applications, the advent of Large Language Model (LLM)-based chat systems has introduced many real-world intricacies in open-domain dialogues. These intricacies manifest in the form of increased complexity in contextual interactions, extended dialogue sessions encompassing a diverse array of topics, and more frequent contextual shifts. To handle these intricacies arising from evolving LLM-based chat systems, we propose joint dialogue segmentation and state tracking per segment in open-domain dialogue systems. Assuming a zero-shot setting appropriate to a true open-domain dialogue system, we propose S3-DST, a structured prompting technique that harnesses Pre-Analytical Recollection, a novel grounding mechanism we designed for improving long context tracking. To demonstrate the efficacy of our proposed approach in joint segmentation and state tracking, we evaluate S3-DST on a proprietary anonymized open-domain dialogue dataset, as well as publicly available DST and segmentation datasets. Across all datasets and settings, S3-DST consistently outperforms the state-of-the-art, demonstrating its potency and robustness the next generation of LLM-based chat systems.

Evaluating the quality of a dialogue interaction between two agents is a difficult task, especially in open-domain chit-chat style dialogue. There have been recent efforts to develop automatic dialogue evaluation metrics, but most of them do not generalize to unseen datasets and/or need a human-generated reference response during inference, making it infeasible for online evaluation. Here, we propose an unreferenced automated evaluation metric that uses large pre-trained language models to extract latent representations of utterances, and leverages the temporal transitions that exist between them. We show that our model achieves higher correlation with human annotations in an online setting, while not requiring true responses for comparison during inference.

Despite recent progress in open-domain dialogue evaluation, how to develop automatic metrics remains an open problem. We explore the potential of dialogue evaluation featuring dialog act information, which was hardly explicitly modeled in previous methods. However, defined at the utterance level in general, dialog act is of coarse granularity, as an utterance can contain multiple segments possessing different functions. Hence, we propose segment act, an extension of dialog act from utterance level to segment level, and crowdsource a large-scale dataset for it. To utilize segment act flows, sequences of segment acts, for evaluation, we develop the first consensus-based dialogue evaluation framework, FlowEval. This framework provides a reference-free approach for dialog evaluation by finding pseudo-references. Extensive experiments against strong baselines on three benchmark datasets demonstrate the effectiveness and other desirable characteristics of our FlowEval, pointing out a potential path for better dialogue evaluation.

Text segmentation, the task of dividing a document into contiguous segments based on its semantic structure, is a longstanding challenge in language understanding. Previous work on text segmentation focused on unsupervised methods such as clustering or graph search, due to the paucity in labeled data. In this work, we formulate text segmentation as a supervised learning problem, and present a large new dataset for text segmentation that is automatically extracted and labeled from Wikipedia. Moreover, we develop a segmentation model based on this dataset and show that it generalizes well to unseen natural text.

Disentangling conversations mixed together in a single stream of messages is a difficult task, made harder by the lack of large manually annotated datasets. We created a new dataset of 77,563 messages manually annotated with reply-structure graphs that both disentangle conversations and define internal conversation structure. Our dataset is 16 times larger than all previously released datasets combined, the first to include adjudication of annotation disagreements, and the first to include context. We use our data to re-examine prior work, in particular, finding that 80% of conversations in a widely used dialogue corpus are either missing messages or contain extra messages. Our manually-annotated data presents an opportunity to develop robust data-driven methods for conversation disentanglement, which will help advance dialogue research.

Topic modeling is a well-established technique for exploring text corpora. Conventional topic models (e.g., LDA) represent topics as bags of words that often require "reading the tea leaves" to interpret; additionally, they offer users minimal semantic control over topics. To tackle these issues, we introduce TopicGPT, a prompt-based framework that uses large language models (LLMs) to uncover latent topics within a provided text collection. TopicGPT produces topics that align better with human categorizations compared to competing methods: for example, it achieves a harmonic mean purity of 0.74 against human-annotated Wikipedia topics compared to 0.64 for the strongest baseline. Its topics are also more interpretable, dispensing with ambiguous bags of words in favor of topics with natural language labels and associated free-form descriptions. Moreover, the framework is highly adaptable, allowing users to specify constraints and modify topics without the need for model retraining. TopicGPT can be further extended to hierarchical topical modeling, enabling users to explore topics at various levels of granularity. By streamlining access to high-quality and interpretable topics, TopicGPT represents a compelling, human-centered approach to topic modeling.

Many NLP pipelines split text into sentences as one of the crucial preprocessing steps. Prior sentence segmentation tools either rely on punctuation or require a considerable amount of sentence-segmented training data: both central assumptions might fail when porting sentence segmenters to diverse languages on a massive scale. In this work, we thus introduce a multilingual punctuation-agnostic sentence segmentation method, currently covering 85 languages, trained in a self-supervised fashion on unsegmented text, by making use of newline characters which implicitly perform segmentation into paragraphs. We further propose an approach that adapts our method to the segmentation in a given corpus by using only a small number (64-256) of sentence-segmented examples. The main results indicate that our method outperforms all the prior best sentence-segmentation tools by an average of 6.1% F1 points. Furthermore, we demonstrate that proper sentence segmentation has a point: the use of a (powerful) sentence segmenter makes a considerable difference for a downstream application such as machine translation (MT). By using our method to match sentence segmentation to the segmentation used during training of MT models, we achieve an average improvement of 2.3 BLEU points over the best prior segmentation tool, as well as massive gains over a trivial segmenter that splits text into equally sized blocks.

Transcriptions of phone calls are of significant value across diverse fields, such as sales, customer service, healthcare, and law enforcement. Nevertheless, the analysis of these recorded conversations can be an arduous and time-intensive process, especially when dealing with extended or multifaceted dialogues. In this work, we propose a novel method, GPT-distilled Calls Segmentation and Tagging (GPT-Calls), for efficient and accurate call segmentation and topic extraction. GPT-Calls is composed of offline and online phases. The offline phase is applied once to a given list of topics and involves generating a distribution of synthetic sentences for each topic using a GPT model and extracting anchor vectors. The online phase is applied to every call separately and scores the similarity between the transcripted conversation and the topic anchors found in the offline phase. Then, time domain analysis is applied to the similarity scores to group utterances into segments and tag them with topics. The proposed paradigm provides an accurate and efficient method for call segmentation and topic extraction that does not require labeled data, thus making it a versatile approach applicable to various domains. Our algorithm operates in production under Dynamics 365 Sales Conversation Intelligence, and our research is based on real sales conversations gathered from various Dynamics 365 Sales tenants.

Current state of the art systems in NLP heavily rely on manually annotated datasets, which are expensive to construct. Very little work adequately exploits unannotated data -- such as discourse markers between sentences -- mainly because of data sparseness and ineffective extraction methods. In the present work, we propose a method to automatically discover sentence pairs with relevant discourse markers, and apply it to massive amounts of data. Our resulting dataset contains 174 discourse markers with at least 10k examples each, even for rare markers such as coincidentally or amazingly We use the resulting data as supervision for learning transferable sentence embeddings. In addition, we show that even though sentence representation learning through prediction of discourse markers yields state of the art results across different transfer tasks, it is not clear that our models made use of the semantic relation between sentences, thus leaving room for further improvements. Our datasets are publicly available (https://github.com/synapse-developpement/Discovery)

Topic segmentation is critical for obtaining structured documents and improving downstream tasks such as information retrieval. Due to its ability of automatically exploring clues of topic shift from abundant labeled data, recent supervised neural models have greatly promoted the development of long document topic segmentation, but leaving the deeper relationship between coherence and topic segmentation underexplored. Therefore, this paper enhances the ability of supervised models to capture coherence from both logical structure and semantic similarity perspectives to further improve the topic segmentation performance, proposing Topic-aware Sentence Structure Prediction (TSSP) and Contrastive Semantic Similarity Learning (CSSL). Specifically, the TSSP task is proposed to force the model to comprehend structural information by learning the original relations between adjacent sentences in a disarrayed document, which is constructed by jointly disrupting the original document at topic and sentence levels. Moreover, we utilize inter- and intra-topic information to construct contrastive samples and design the CSSL objective to ensure that the sentences representations in the same topic have higher similarity, while those in different topics are less similar. Extensive experiments show that the Longformer with our approach significantly outperforms old state-of-the-art (SOTA) methods. Our approach improve F_1 of old SOTA by 3.42 (73.74 -> 77.16) and reduces P_k by 1.11 points (15.0 -> 13.89) on WIKI-727K and achieves an average relative reduction of 4.3% on P_k on WikiSection. The average relative P_k drop of 8.38% on two out-of-domain datasets also demonstrates the robustness of our approach.

To deliver coherent and personalized experiences in long-term conversations, existing approaches typically perform retrieval augmented response generation by constructing memory banks from conversation history at either the turn-level, session-level, or through summarization techniques.In this paper, we present two key findings: (1) The granularity of memory unit matters: turn-level, session-level, and summarization-based methods each exhibit limitations in both memory retrieval accuracy and the semantic quality of the retrieved content. (2) Prompt compression methods, such as LLMLingua-2, can effectively serve as a denoising mechanism, enhancing memory retrieval accuracy across different granularities. Building on these insights, we propose SeCom, a method that constructs the memory bank at segment level by introducing a conversation segmentation model that partitions long-term conversations into topically coherent segments, while applying compression based denoising on memory units to enhance memory retrieval. Experimental results show that SeCom exhibits a significant performance advantage over baselines on long-term conversation benchmarks LOCOMO and Long-MT-Bench+. Additionally, the proposed conversation segmentation method demonstrates superior performance on dialogue segmentation datasets such as DialSeg711, TIAGE, and SuperDialSeg.

There has been growing interest in using neural networks and deep learning techniques to create dialogue systems. Conversational recommendation is an interesting setting for the scientific exploration of dialogue with natural language as the associated discourse involves goal-driven dialogue that often transforms naturally into more free-form chat. This paper provides two contributions. First, until now there has been no publicly available large-scale dataset consisting of real-world dialogues centered around recommendations. To address this issue and to facilitate our exploration here, we have collected ReDial, a dataset consisting of over 10,000 conversations centered around the theme of providing movie recommendations. We make this data available to the community for further research. Second, we use this dataset to explore multiple facets of conversational recommendations. In particular we explore new neural architectures, mechanisms, and methods suitable for composing conversational recommendation systems. Our dataset allows us to systematically probe model sub-components addressing different parts of the overall problem domain ranging from: sentiment analysis and cold-start recommendation generation to detailed aspects of how natural language is used in this setting in the real world. We combine such sub-components into a full-blown dialogue system and examine its behavior.

Recent work incorporates pre-trained word embeddings such as BERT embeddings into Neural Topic Models (NTMs), generating highly coherent topics. However, with high-quality contextualized document representations, do we really need sophisticated neural models to obtain coherent and interpretable topics? In this paper, we conduct thorough experiments showing that directly clustering high-quality sentence embeddings with an appropriate word selecting method can generate more coherent and diverse topics than NTMs, achieving also higher efficiency and simplicity.

Topic models are useful tools for discovering latent semantic structures in large textual corpora. Topic modeling historically relied on bag-of-words representations of language. This approach makes models sensitive to the presence of stop words and noise, and does not utilize potentially useful contextual information. Recent efforts have been oriented at incorporating contextual neural representations in topic modeling and have been shown to outperform classical topic models. These approaches are, however, typically slow, volatile and still require preprocessing for optimal results. We present Semantic Signal Separation (S^3), a theory-driven topic modeling approach in neural embedding spaces. S^3 conceptualizes topics as independent axes of semantic space, and uncovers these with blind-source separation. Our approach provides the most diverse, highly coherent topics, requires no preprocessing, and is demonstrated to be the fastest contextually sensitive topic model to date. We offer an implementation of S^3, among other approaches, in the Turftopic Python package.

This work presents an unsupervised method for automatically constructing and expanding topic taxonomies by using instruction-based fine-tuned LLMs (Large Language Models). We apply topic modeling and keyword extraction techniques to create initial topic taxonomies and LLMs to post-process the resulting terms and create a hierarchy. To expand an existing taxonomy with new terms, we use zero-shot prompting to find out where to add new nodes, which, to our knowledge, is the first work to present such an approach to taxonomy tasks. We use the resulting taxonomies to assign tags that characterize merchants from a retail bank dataset. To evaluate our work, we asked 12 volunteers to answer a two-part form in which we first assessed the quality of the taxonomies created and then the tags assigned to merchants based on that taxonomy. The evaluation revealed a coherence rate exceeding 90% for the chosen taxonomies, while the average coherence for merchant tagging surpassed 80%.

High-quality phrase representations are essential to finding topics and related terms in documents (a.k.a. topic mining). Existing phrase representation learning methods either simply combine unigram representations in a context-free manner or rely on extensive annotations to learn context-aware knowledge. In this paper, we propose UCTopic, a novel unsupervised contrastive learning framework for context-aware phrase representations and topic mining. UCTopic is pretrained in a large scale to distinguish if the contexts of two phrase mentions have the same semantics. The key to pretraining is positive pair construction from our phrase-oriented assumptions. However, we find traditional in-batch negatives cause performance decay when finetuning on a dataset with small topic numbers. Hence, we propose cluster-assisted contrastive learning(CCL) which largely reduces noisy negatives by selecting negatives from clusters and further improves phrase representations for topics accordingly. UCTopic outperforms the state-of-the-art phrase representation model by 38.2% NMI in average on four entity cluster-ing tasks. Comprehensive evaluation on topic mining shows that UCTopic can extract coherent and diverse topical phrases.

In the burgeoning field of natural language processing, Neural Topic Models (NTMs) and Large Language Models (LLMs) have emerged as areas of significant research interest. Despite this, NTMs primarily utilize contextual embeddings from LLMs, which are not optimal for clustering or capable for topic generation. Our study addresses this gap by introducing a novel framework named Diffusion-Enhanced Topic Modeling using Encoder-Decoder-based LLMs (DeTiME). DeTiME leverages ncoder-Decoder-based LLMs to produce highly clusterable embeddings that could generate topics that exhibit both superior clusterability and enhanced semantic coherence compared to existing methods. Additionally, by exploiting the power of diffusion, our framework also provides the capability to generate content relevant to the identified topics. This dual functionality allows users to efficiently produce highly clustered topics and related content simultaneously. DeTiME's potential extends to generating clustered embeddings as well. Notably, our proposed framework proves to be efficient to train and exhibits high adaptability, demonstrating its potential for a wide array of applications.

Dialogue systems are a popular natural language processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on this task are carried out, and most of them are deep learning based due to the outstanding performance. In this survey, we mainly focus on the deep learning based dialogue systems. We comprehensively review state-of-the-art research outcomes in dialogue systems and analyze them from two angles: model type and system type. Specifically, from the angle of model type, we discuss the principles, characteristics, and applications of different models that are widely used in dialogue systems. This will help researchers acquaint these models and see how they are applied in state-of-the-art frameworks, which is rather helpful when designing a new dialogue system. From the angle of system type, we discuss task-oriented and open-domain dialogue systems as two streams of research, providing insight into the hot topics related. Furthermore, we comprehensively review the evaluation methods and datasets for dialogue systems to pave the way for future research. Finally, some possible research trends are identified based on the recent research outcomes. To the best of our knowledge, this survey is the most comprehensive and up-to-date one at present for deep learning based dialogue systems, extensively covering the popular techniques. We speculate that this work is a good starting point for academics who are new to the dialogue systems or those who want to quickly grasp up-to-date techniques in this area.

This paper summarizes our submission to Task 2 of the second track of the 10th Dialog System Technology Challenge (DSTC10) "Knowledge-grounded Task-oriented Dialogue Modeling on Spoken Conversations". Similar to the previous year's iteration, the task consists of three subtasks: detecting whether a turn is knowledge seeking, selecting the relevant knowledge document and finally generating a grounded response. This year, the focus lies on adapting the system to noisy ASR transcripts. We explore different approaches to make the models more robust to this type of input and to adapt the generated responses to the style of spoken conversations. For the latter, we get the best results with a noisy channel model that additionally reduces the number of short and generic responses. Our best system achieved the 1st rank in the automatic and the 3rd rank in the human evaluation of the challenge.

Mixed initiative in open-domain dialogue requires a system to pro-actively introduce new topics. The one-turn topic transition task explores how a system connects two topics in a cooperative and coherent manner. The goal of the task is to generate a "bridging" utterance connecting the new topic to the topic of the previous conversation turn. We are especially interested in commonsense explanations of how a new topic relates to what has been mentioned before. We first collect a new dataset of human one-turn topic transitions, which we call OTTers. We then explore different strategies used by humans when asked to complete such a task, and notice that the use of a bridging utterance to connect the two topics is the approach used the most. We finally show how existing state-of-the-art text generation models can be adapted to this task and examine the performance of these baselines on different splits of the OTTers data.

Topic models can be useful tools to discover latent topics in collections of documents. Recent studies have shown the feasibility of approach topic modeling as a clustering task. We present BERTopic, a topic model that extends this process by extracting coherent topic representation through the development of a class-based variation of TF-IDF. More specifically, BERTopic generates document embedding with pre-trained transformer-based language models, clusters these embeddings, and finally, generates topic representations with the class-based TF-IDF procedure. BERTopic generates coherent topics and remains competitive across a variety of benchmarks involving classical models and those that follow the more recent clustering approach of topic modeling.

Many modern NLP systems rely on word embeddings, previously trained in an unsupervised manner on large corpora, as base features. Efforts to obtain embeddings for larger chunks of text, such as sentences, have however not been so successful. Several attempts at learning unsupervised representations of sentences have not reached satisfactory enough performance to be widely adopted. In this paper, we show how universal sentence representations trained using the supervised data of the Stanford Natural Language Inference datasets can consistently outperform unsupervised methods like SkipThought vectors on a wide range of transfer tasks. Much like how computer vision uses ImageNet to obtain features, which can then be transferred to other tasks, our work tends to indicate the suitability of natural language inference for transfer learning to other NLP tasks. Our encoder is publicly available.

Phrase representations derived from BERT often do not exhibit complex phrasal compositionality, as the model relies instead on lexical similarity to determine semantic relatedness. In this paper, we propose a contrastive fine-tuning objective that enables BERT to produce more powerful phrase embeddings. Our approach (Phrase-BERT) relies on a dataset of diverse phrasal paraphrases, which is automatically generated using a paraphrase generation model, as well as a large-scale dataset of phrases in context mined from the Books3 corpus. Phrase-BERT outperforms baselines across a variety of phrase-level similarity tasks, while also demonstrating increased lexical diversity between nearest neighbors in the vector space. Finally, as a case study, we show that Phrase-BERT embeddings can be easily integrated with a simple autoencoder to build a phrase-based neural topic model that interprets topics as mixtures of words and phrases by performing a nearest neighbor search in the embedding space. Crowdsourced evaluations demonstrate that this phrase-based topic model produces more coherent and meaningful topics than baseline word and phrase-level topic models, further validating the utility of Phrase-BERT.

Large datasets are essential for neural modeling of many NLP tasks. Current publicly available open-domain dialogue datasets offer a trade-off between quality (e.g., DailyDialog) and size (e.g., Opensubtitles). We narrow this gap by building a high-quality dataset of 14.8M utterances in English, and smaller datasets in German, Dutch, Spanish, Portuguese, Italian, and Hungarian. We extract and process dialogues from public-domain books made available by Project Gutenberg. We describe our dialogue extraction pipeline, analyze the effects of the various heuristics used, and present an error analysis of extracted dialogues. Finally, we conduct experiments showing that better response quality can be achieved in zero-shot and finetuning settings by training on our data than on the larger but much noisier Opensubtitles dataset. Our open-source pipeline (https://github.com/ricsinaruto/gutenberg-dialog) can be extended to further languages with little additional effort. Researchers can also build their versions of existing datasets by adjusting various trade-off parameters. We also built a web demo for interacting with our models: https://ricsinaruto.github.io/chatbot.html.

Segmenting text into fine-grained units of meaning is important to a wide range of NLP applications. The default approach of segmenting text into sentences is often insufficient, especially since sentences are usually complex enough to include multiple units of meaning that merit separate treatment in the downstream task. We focus on the task of abstractive proposition segmentation: transforming text into simple, self-contained, well-formed sentences. Several recent works have demonstrated the utility of proposition segmentation with few-shot prompted LLMs for downstream tasks such as retrieval-augmented grounding and fact verification. However, this approach does not scale to large amounts of text and may not always extract all the facts from the input text. In this paper, we first introduce evaluation metrics for the task to measure several dimensions of quality. We then propose a scalable, yet accurate, proposition segmentation model. We model proposition segmentation as a supervised task by training LLMs on existing annotated datasets and show that training yields significantly improved results. We further show that by using the fine-tuned LLMs as teachers for annotating large amounts of multi-domain synthetic distillation data, we can train smaller student models with results similar to the teacher LLMs. We then demonstrate that our technique leads to effective domain generalization, by annotating data in two domains outside the original training data and evaluating on them. Finally, as a key contribution of the paper, we share an easy-to-use API for NLP practitioners to use.

As sharing images in an instant message is a crucial factor, there has been active research on learning a image-text multi-modal dialogue model. However, training a well-generalized multi-modal dialogue model is challenging because existing multi-modal dialogue datasets contain a small number of data, limited topics, and a restricted variety of images per dialogue. In this paper, we present a multi-modal dialogue dataset creation pipeline that involves matching large-scale images to dialogues based on CLIP similarity. Using this automatic pipeline, we propose a large-scale multi-modal dialogue dataset, DialogCC, which covers diverse real-world topics and various images per dialogue. With extensive experiments, we demonstrate that training a multi-modal dialogue model with our dataset can improve generalization performance. Additionally, existing models trained with our dataset achieve state-of-the-art performance on image and text retrieval tasks. The source code and the dataset will be released after publication.

Human conversations naturally evolve around different topics and fluently move between them. In research on dialog systems, the ability to actively and smoothly transition to new topics is often ignored. In this paper we introduce TIAGE, a new topic-shift aware dialog benchmark constructed utilizing human annotations on topic shifts. Based on TIAGE, we introduce three tasks to investigate different scenarios of topic-shift modeling in dialog settings: topic-shift detection, topic-shift triggered response generation and topic-aware dialog generation. Experiments on these tasks show that the topic-shift signals in TIAGE are useful for topic-shift response generation. On the other hand, dialog systems still struggle to decide when to change topic. This indicates further research is needed in topic-shift aware dialog modeling.

Dialogue systems are usually categorized into two types, open-domain and task-oriented. The first one focuses on chatting with users and making them engage in the conversations, where selecting a proper topic to fit the dialogue context is essential for a successful dialogue. The other one focuses on a specific task instead of casual talks, e.g., finding a movie on Friday night, or playing a song. These two directions have been studied separately due to their different purposes. However, how smoothly transitioning from social chatting to task-oriented dialogues is important for triggering business opportunities, and there is no public data focusing on such scenarios. Hence, this paper focuses on investigating the conversations starting from open-domain social chatting and then gradually transitioning to task-oriented purposes, and releases a large-scale dataset with detailed annotations for encouraging this research direction. To achieve this goal, this paper proposes a framework to automatically generate many dialogues without human involvement, in which any powerful open-domain dialogue generation model can be easily leveraged. The human evaluation shows that our generated dialogue data has a natural flow at a reasonable quality, showing that our released data has a great potential of guiding future research directions and commercial activities. Furthermore, the released models allow researchers to automatically generate unlimited dialogues in the target scenarios, which can greatly benefit semi-supervised and unsupervised approaches.

Pre-training methods with contrastive learning objectives have shown remarkable success in dialog understanding tasks. However, current contrastive learning solely considers the self-augmented dialog samples as positive samples and treats all other dialog samples as negative ones, which enforces dissimilar representations even for dialogs that are semantically related. In this paper, we propose SPACE-2, a tree-structured pre-trained conversation model, which learns dialog representations from limited labeled dialogs and large-scale unlabeled dialog corpora via semi-supervised contrastive pre-training. Concretely, we first define a general semantic tree structure (STS) to unify the inconsistent annotation schema across different dialog datasets, so that the rich structural information stored in all labeled data can be exploited. Then we propose a novel multi-view score function to increase the relevance of all possible dialogs that share similar STSs and only push away other completely different dialogs during supervised contrastive pre-training. To fully exploit unlabeled dialogs, a basic self-supervised contrastive loss is also added to refine the learned representations. Experiments show that our method can achieve new state-of-the-art results on the DialoGLUE benchmark consisting of seven datasets and four popular dialog understanding tasks. For reproducibility, we release the code and data at https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/space-2.

Dialogue topic shift detection is to detect whether an ongoing topic has shifted or should shift in a dialogue, which can be divided into two categories, i.e., response-known task and response-unknown task. Currently, only a few investigated the latter, because it is still a challenge to predict the topic shift without the response information. In this paper, we first annotate a Chinese Natural Topic Dialogue (CNTD) corpus consisting of 1308 dialogues to fill the gap in the Chinese natural conversation topic corpus. And then we focus on the response-unknown task and propose a teacher-student framework based on hierarchical contrastive learning to predict the topic shift without the response. Specifically, the response at high-level teacher-student is introduced to build the contrastive learning between the response and the context, while the label contrastive learning is constructed at low-level student. The experimental results on our Chinese CNTD and English TIAGE show the effectiveness of our proposed model.

The lack of meaningful automatic evaluation metrics for dialog has impeded open-domain dialog research. Standard language generation metrics have been shown to be ineffective for evaluating dialog models. To this end, this paper presents USR, an UnSupervised and Reference-free evaluation metric for dialog. USR is a reference-free metric that trains unsupervised models to measure several desirable qualities of dialog. USR is shown to strongly correlate with human judgment on both Topical-Chat (turn-level: 0.42, system-level: 1.0) and PersonaChat (turn-level: 0.48 and system-level: 1.0). USR additionally produces interpretable measures for several desirable properties of dialog.

This paper describes FBK's system submission to the IWSLT 2021 Offline Speech Translation task. We participated with a direct model, which is a Transformer-based architecture trained to translate English speech audio data into German texts. The training pipeline is characterized by knowledge distillation and a two-step fine-tuning procedure. Both knowledge distillation and the first fine-tuning step are carried out on manually segmented real and synthetic data, the latter being generated with an MT system trained on the available corpora. Differently, the second fine-tuning step is carried out on a random segmentation of the MuST-C v2 En-De dataset. Its main goal is to reduce the performance drops occurring when a speech translation model trained on manually segmented data (i.e. an ideal, sentence-like segmentation) is evaluated on automatically segmented audio (i.e. actual, more realistic testing conditions). For the same purpose, a custom hybrid segmentation procedure that accounts for both audio content (pauses) and for the length of the produced segments is applied to the test data before passing them to the system. At inference time, we compared this procedure with a baseline segmentation method based on Voice Activity Detection (VAD). Our results indicate the effectiveness of the proposed hybrid approach, shown by a reduction of the gap with manual segmentation from 8.3 to 1.4 BLEU points.

Many classical fairy tales, fiction, and screenplays leverage dialogue to advance story plots and establish characters. We present the first study to explore whether machines can understand and generate dialogue in stories, which requires capturing traits of different characters and the relationships between them. To this end, we propose two new tasks including Masked Dialogue Generation and Dialogue Speaker Recognition, i.e., generating missing dialogue turns and predicting speakers for specified dialogue turns, respectively. We build a new dataset DialStory, which consists of 105k Chinese stories with a large amount of dialogue weaved into the plots to support the evaluation. We show the difficulty of the proposed tasks by testing existing models with automatic and manual evaluation on DialStory. Furthermore, we propose to learn explicit character representations to improve performance on these tasks. Extensive experiments and case studies show that our approach can generate more coherent and informative dialogue, and achieve higher speaker recognition accuracy than strong baselines.

Collecting and annotating task-oriented dialogues is time-consuming and costly; thus, zero and few shot learning could greatly benefit dialogue state tracking (DST). In this work, we propose an in-context learning (ICL) framework for zero-shot and few-shot learning DST, where a large pre-trained language model (LM) takes a test instance and a few exemplars as input, and directly decodes the dialogue state without any parameter updates. To better leverage a tabular domain description in the LM prompt, we reformulate DST into a text-to-SQL problem. We also propose a novel approach to retrieve annotated dialogues as exemplars. Empirical results on MultiWOZ show that our method IC-DST substantially outperforms previous fine-tuned state-of-the-art models in few-shot settings. In addition, we test IC-DST in zero-shot settings, in which the model only takes a fixed task instruction as input, finding that it outperforms previous zero-shot methods by a large margin.

The research of knowledge-driven conversational systems is largely limited due to the lack of dialog data which consist of multi-turn conversations on multiple topics and with knowledge annotations. In this paper, we propose a Chinese multi-domain knowledge-driven conversation dataset, KdConv, which grounds the topics in multi-turn conversations to knowledge graphs. Our corpus contains 4.5K conversations from three domains (film, music, and travel), and 86K utterances with an average turn number of 19.0. These conversations contain in-depth discussions on related topics and natural transition between multiple topics. To facilitate the following research on this corpus, we provide several benchmark models. Comparative results show that the models can be enhanced by introducing background knowledge, yet there is still a large space for leveraging knowledge to model multi-turn conversations for further research. Results also show that there are obvious performance differences between different domains, indicating that it is worth to further explore transfer learning and domain adaptation. The corpus and benchmark models are publicly available.

Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge amount of real conversation data. In this paper, we construct a large-scale real scenario Chinese E-commerce conversation corpus, JDDC, with more than 1 million multi-turn dialogues, 20 million utterances, and 150 million words. The dataset reflects several characteristics of human-human conversations, e.g., goal-driven, and long-term dependency among the context. It also covers various dialogue types including task-oriented, chitchat and question-answering. Extra intent information and three well-annotated challenge sets are also provided. Then, we evaluate several retrieval-based and generative models to provide basic benchmark performance on the JDDC corpus. And we hope JDDC can serve as an effective testbed and benefit the development of fundamental research in dialogue task

With the availability of massive general-domain dialogue data, pre-trained dialogue generation appears to be super appealing to transfer knowledge from the general domain to downstream applications. In most existing work, such transferable ability is mainly obtained by fitting a large model with hundreds of millions of parameters on massive data in an exhaustive way, leading to inefficient running and poor interpretability. This paper proposes a novel dialogue generation model with a latent structure that is easily transferable from the general domain to downstream tasks in a lightweight and transparent way. Experiments on two benchmarks validate the effectiveness of the proposed model. Thanks to the transferable latent structure, our model is able to yield better dialogue responses than four strong baselines in terms of both automatic and human evaluations, and our model with about 22% parameters particularly delivers a 5x speedup in running time compared with the strongest baseline. Moreover, the proposed model is explainable by interpreting the discrete latent variables.

Work done to uncover the knowledge encoded within pre-trained language models rely on annotated corpora or human-in-the-loop methods. However, these approaches are limited in terms of scalability and the scope of interpretation. We propose using a large language model, ChatGPT, as an annotator to enable fine-grained interpretation analysis of pre-trained language models. We discover latent concepts within pre-trained language models by applying agglomerative hierarchical clustering over contextualized representations and then annotate these concepts using ChatGPT. Our findings demonstrate that ChatGPT produces accurate and semantically richer annotations compared to human-annotated concepts. Additionally, we showcase how GPT-based annotations empower interpretation analysis methodologies of which we demonstrate two: probing frameworks and neuron interpretation. To facilitate further exploration and experimentation in the field, we make available a substantial ConceptNet dataset (TCN) comprising 39,000 annotated concepts.

Proactive dialogue systems aim to empower chatbots with the capability of leading conversations towards specific targets, thereby enhancing user engagement and service autonomy. Existing systems typically target pre-defined keywords or entities, neglecting user attributes and preferences implicit in dialogue history, hindering the development of long-term user intimacy. To address these challenges, we take a radical step towards building a more human-like conversational agent by integrating proactive dialogue systems with long-term memory into a unified framework. Specifically, we define a novel task named Memory-aware Proactive Dialogue (MapDia). By decomposing the task, we then propose an automatic data construction method and create the first Chinese Memory-aware Proactive Dataset (ChMapData). Furthermore, we introduce a joint framework based on Retrieval Augmented Generation (RAG), featuring three modules: Topic Summarization, Topic Retrieval, and Proactive Topic-shifting Detection and Generation, designed to steer dialogues towards relevant historical topics at the right time. The effectiveness of our dataset and models is validated through both automatic and human evaluations. We release the open-source framework and dataset at https://github.com/FrontierLabs/MapDia.

Speech translation models are unable to directly process long audios, like TED talks, which have to be split into shorter segments. Speech translation datasets provide manual segmentations of the audios, which are not available in real-world scenarios, and existing segmentation methods usually significantly reduce translation quality at inference time. To bridge the gap between the manual segmentation of training and the automatic one at inference, we propose Supervised Hybrid Audio Segmentation (SHAS), a method that can effectively learn the optimal segmentation from any manually segmented speech corpus. First, we train a classifier to identify the included frames in a segmentation, using speech representations from a pre-trained wav2vec 2.0. The optimal splitting points are then found by a probabilistic Divide-and-Conquer algorithm that progressively splits at the frame of lowest probability until all segments are below a pre-specified length. Experiments on MuST-C and mTEDx show that the translation of the segments produced by our method approaches the quality of the manual segmentation on 5 language pairs. Namely, SHAS retains 95-98% of the manual segmentation's BLEU score, compared to the 87-93% of the best existing methods. Our method is additionally generalizable to different domains and achieves high zero-shot performance in unseen languages.

This paper summarizes our work on the first track of the ninth Dialog System Technology Challenge (DSTC 9), "Beyond Domain APIs: Task-oriented Conversational Modeling with Unstructured Knowledge Access". The goal of the task is to generate responses to user turns in a task-oriented dialog that require knowledge from unstructured documents. The task is divided into three subtasks: detection, selection and generation. In order to be compute efficient, we formulate the selection problem in terms of hierarchical classification steps. We achieve our best results with this model. Alternatively, we employ siamese sequence embedding models, referred to as Dense Knowledge Retrieval, to retrieve relevant documents. This method further reduces the computation time by a factor of more than 100x at the cost of degradation in R@1 of 5-6% compared to the first model. Then for either approach, we use Retrieval Augmented Generation to generate responses based on multiple selected snippets and we show how the method can be used to fine-tune trained embeddings.

Even though machine learning has become the major scene in dialogue research community, the real breakthrough has been blocked by the scale of data available. To address this fundamental obstacle, we introduce the Multi-Domain Wizard-of-Oz dataset (MultiWOZ), a fully-labeled collection of human-human written conversations spanning over multiple domains and topics. At a size of 10k dialogues, it is at least one order of magnitude larger than all previous annotated task-oriented corpora. The contribution of this work apart from the open-sourced dataset labelled with dialogue belief states and dialogue actions is two-fold: firstly, a detailed description of the data collection procedure along with a summary of data structure and analysis is provided. The proposed data-collection pipeline is entirely based on crowd-sourcing without the need of hiring professional annotators; secondly, a set of benchmark results of belief tracking, dialogue act and response generation is reported, which shows the usability of the data and sets a baseline for future studies.

The recent explosion in work on neural topic modeling has been criticized for optimizing automated topic evaluation metrics at the expense of actual meaningful topic identification. But human annotation remains expensive and time-consuming. We propose LLM-based methods inspired by standard human topic evaluations, in a family of metrics called Contextualized Topic Coherence (CTC). We evaluate both a fully automated version as well as a semi-automated CTC that allows human-centered evaluation of coherence while maintaining the efficiency of automated methods. We evaluate CTC relative to five other metrics on six topic models and find that it outperforms automated topic coherence methods, works well on short documents, and is not susceptible to meaningless but high-scoring topics.

Recent methods for knowledge grounded dialogs generate responses by incorporating information from an external textual document. These methods do not require the exact document to be known during training and rely on the use of a retrieval system to fetch relevant documents from a large index. The documents used to generate the responses are modeled as latent variables whose prior probabilities need to be estimated. Models such as RAG and REALM, marginalize the document probabilities over the documents retrieved from the index to define the log likelihood loss function which is optimized end-to-end. In this paper, we develop a variational approach to the above technique wherein, we instead maximize the Evidence Lower bound (ELBO). Using a collection of three publicly available open-conversation datasets, we demonstrate how the posterior distribution, that has information from the ground-truth response, allows for a better approximation of the objective function during training. To overcome the challenges associated with sampling over a large knowledge collection, we develop an efficient approach to approximate the ELBO. To the best of our knowledge we are the first to apply variational training for open-scale unsupervised knowledge grounded dialog systems.

The majority of current Text-to-Speech (TTS) datasets, which are collections of individual utterances, contain few conversational aspects. In this paper, we introduce DailyTalk, a high-quality conversational speech dataset designed for conversational TTS. We sampled, modified, and recorded 2,541 dialogues from the open-domain dialogue dataset DailyDialog inheriting its annotated attributes. On top of our dataset, we extend prior work as our baseline, where a non-autoregressive TTS is conditioned on historical information in a dialogue. From the baseline experiment with both general and our novel metrics, we show that DailyTalk can be used as a general TTS dataset, and more than that, our baseline can represent contextual information from DailyTalk. The DailyTalk dataset and baseline code are freely available for academic use with CC-BY-SA 4.0 license.

Large Language Models (LLMs) are increasingly employed in multi-turn conversational tasks, yet their pre-training data predominantly consists of continuous prose, creating a potential mismatch between required capabilities and training paradigms. We introduce a novel approach to address this discrepancy by synthesizing conversational data from existing text corpora. We present a pipeline that transforms a cluster of multiple related documents into an extended multi-turn, multi-topic information-seeking dialogue. Applying our pipeline to Wikipedia articles, we curate DocTalk, a multi-turn pre-training dialogue corpus consisting of over 730k long conversations. We hypothesize that exposure to such synthesized conversational structures during pre-training can enhance the fundamental multi-turn capabilities of LLMs, such as context memory and understanding. Empirically, we show that incorporating DocTalk during pre-training results in up to 40% gain in context memory and understanding, without compromising base performance. DocTalk is available at https://huggingface.co/datasets/AmazonScience/DocTalk.

Few-shot dialogue state tracking (DST) with Large Language Models (LLM) relies on an effective and efficient conversation retriever to find similar in-context examples for prompt learning. Previous works use raw dialogue context as search keys and queries, and a retriever is fine-tuned with annotated dialogues to achieve superior performance. However, the approach is less suited for scaling to new domains or new annotation languages, where fine-tuning data is unavailable. To address this problem, we handle the task of conversation retrieval based on text summaries of the conversations. A LLM-based conversation summarizer is adopted for query and key generation, which enables effective maximum inner product search. To avoid the extra inference cost brought by LLM-based conversation summarization, we further distill a light-weight conversation encoder which produces query embeddings without decoding summaries for test conversations. We validate our retrieval approach on MultiWOZ datasets with GPT-Neo-2.7B and LLaMA-7B/30B. The experimental results show a significant improvement over relevant baselines in real few-shot DST settings.

Prior work in Argument Mining frequently alludes to its potential applications in automatic debating systems. Despite this focus, almost no datasets or models exist which apply natural language processing techniques to problems found within competitive formal debate. To remedy this, we present the DebateSum dataset. DebateSum consists of 187,386 unique pieces of evidence with corresponding argument and extractive summaries. DebateSum was made using data compiled by competitors within the National Speech and Debate Association over a 7-year period. We train several transformer summarization models to benchmark summarization performance on DebateSum. We also introduce a set of fasttext word-vectors trained on DebateSum called debate2vec. Finally, we present a search engine for this dataset which is utilized extensively by members of the National Speech and Debate Association today. The DebateSum search engine is available to the public here: http://www.debate.cards

Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying the summary generation rules. We empirically show that our method DS2 outperforms previous works on few-shot DST in MultiWoZ 2.0 and 2.1, in both cross-domain and multi-domain settings. Our method also exhibits vast speedup during both training and inference as it can generate all states at once. Finally, based on our analysis, we discover that the naturalness of the summary templates plays a key role for successful training.

The long-standing one-to-many issue of the open-domain dialogues poses significant challenges for automatic evaluation methods, i.e., there may be multiple suitable responses which differ in semantics for a given conversational context. To tackle this challenge, we propose a novel learning-based automatic evaluation metric (CMN), which can robustly evaluate open-domain dialogues by augmenting Conditional Variational Autoencoders (CVAEs) with a Next Sentence Prediction (NSP) objective and employing Mutual Information (MI) to model the semantic similarity of text in the latent space. Experimental results on two open-domain dialogue datasets demonstrate the superiority of our method compared with a wide range of baselines, especially in handling responses which are distant to the golden reference responses in semantics.

Subword units are an effective way to alleviate the open vocabulary problems in neural machine translation (NMT). While sentences are usually converted into unique subword sequences, subword segmentation is potentially ambiguous and multiple segmentations are possible even with the same vocabulary. The question addressed in this paper is whether it is possible to harness the segmentation ambiguity as a noise to improve the robustness of NMT. We present a simple regularization method, subword regularization, which trains the model with multiple subword segmentations probabilistically sampled during training. In addition, for better subword sampling, we propose a new subword segmentation algorithm based on a unigram language model. We experiment with multiple corpora and report consistent improvements especially on low resource and out-of-domain settings.

In this paper, we propose a Chinese multi-turn topic-driven conversation dataset, NaturalConv, which allows the participants to chat anything they want as long as any element from the topic is mentioned and the topic shift is smooth. Our corpus contains 19.9K conversations from six domains, and 400K utterances with an average turn number of 20.1. These conversations contain in-depth discussions on related topics or widely natural transition between multiple topics. We believe either way is normal for human conversation. To facilitate the research on this corpus, we provide results of several benchmark models. Comparative results show that for this dataset, our current models are not able to provide significant improvement by introducing background knowledge/topic. Therefore, the proposed dataset should be a good benchmark for further research to evaluate the validity and naturalness of multi-turn conversation systems. Our dataset is available at https://ai.tencent.com/ailab/nlp/dialogue/#datasets.

Neural conversation models have shown great potentials towards generating fluent and informative responses by introducing external background knowledge. Nevertheless, it is laborious to construct such knowledge-grounded dialogues, and existing models usually perform poorly when transfer to new domains with limited training samples. Therefore, building a knowledge-grounded dialogue system under the low-resource setting is a still crucial issue. In this paper, we propose a novel three-stage learning framework based on weakly supervised learning which benefits from large scale ungrounded dialogues and unstructured knowledge base. To better cooperate with this framework, we devise a variant of Transformer with decoupled decoder which facilitates the disentangled learning of response generation and knowledge incorporation. Evaluation results on two benchmarks indicate that our approach can outperform other state-of-the-art methods with less training data, and even in zero-resource scenario, our approach still performs well.

In this study, we aim to find a method to auto-tag sentences specific to a domain. Our training data comprises short conversational sentences extracted from chat conversations between company's customer representatives and web site visitors. We manually tagged approximately 14 thousand visitor inputs into ten basic categories, which will later be used in a transformer-based language model with attention mechanisms for the ultimate goal of developing a chatbot application that can produce meaningful dialogue. We considered three different state-of-the-art models and reported their auto-tagging capabilities. We achieved the best performance with the bidirectional encoder representation from transformers (BERT) model. Implementation of the models used in these experiments can be cloned from our GitHub repository and tested for similar auto-tagging problems without much effort.

General-purpose text decoding approaches are usually adopted for dialogue response generation. Although the quality of the generated responses can be improved with dialogue-specific encoding methods, conversational decoding methods are still under-explored. Inspired by wu2023learning that a good dialogue feature space should follow the rules of locality and isotropy, we present a fine-grained conversational decoding method, termed isotropic and proximal search (IPS). Our method is designed to generate the semantic-concentrated response, while still maintaining informativeness and discrimination against the context. Experiments show that our approach outperforms existing decoding strategies in the dialogue field across both automatic and human evaluation metrics. More in-depth analyses further confirm the effectiveness of our approach.

Building socialbots that can have deep, engaging open-domain conversations with humans is one of the grand challenges of artificial intelligence (AI). To this end, bots need to be able to leverage world knowledge spanning several domains effectively when conversing with humans who have their own world knowledge. Existing knowledge-grounded conversation datasets are primarily stylized with explicit roles for conversation partners. These datasets also do not explore depth or breadth of topical coverage with transitions in conversations. We introduce Topical-Chat, a knowledge-grounded human-human conversation dataset where the underlying knowledge spans 8 broad topics and conversation partners don't have explicitly defined roles, to help further research in open-domain conversational AI. We also train several state-of-the-art encoder-decoder conversational models on Topical-Chat and perform automated and human evaluation for benchmarking.

We study a symmetric collaborative dialogue setting in which two agents, each with private knowledge, must strategically communicate to achieve a common goal. The open-ended dialogue state in this setting poses new challenges for existing dialogue systems. We collected a dataset of 11K human-human dialogues, which exhibits interesting lexical, semantic, and strategic elements. To model both structured knowledge and unstructured language, we propose a neural model with dynamic knowledge graph embeddings that evolve as the dialogue progresses. Automatic and human evaluations show that our model is both more effective at achieving the goal and more human-like than baseline neural and rule-based models.

In task-oriented conversational AI evaluation, unsupervised methods poorly correlate with human judgments, and supervised approaches lack generalization. Recent advances in large language models (LLMs) show robust zeroshot and few-shot capabilities across NLP tasks. This paper explores using LLMs for automated dialogue quality evaluation, experimenting with various configurations on public and proprietary datasets. Manipulating factors such as model size, in-context examples, and selection techniques, we examine "chain-of-thought" (CoT) reasoning and label extraction procedures. Our results show that (1) larger models yield more accurate dialogue labels; (2) algorithmic selection of in-context examples outperforms random selection; (3) CoT reasoning where an LLM is asked to provide justifications before outputting final labels improves performance; and (4) fine-tuned LLMs outperform out-of-the-box ones. Our results indicate that LLMs that are suitably fine-tuned and have sufficient reasoning capabilities can be leveraged for automated dialogue evaluation.

The advancements of neural dialogue generation models show promising results on modeling short-text conversations. However, training such models usually needs a large-scale high-quality dialogue corpus, which is hard to access. In this paper, we present a large-scale cleaned Chinese conversation dataset, LCCC, which contains a base version (6.8million dialogues) and a large version (12.0 million dialogues). The quality of our dataset is ensured by a rigorous data cleaning pipeline, which is built based on a set of rules and a classifier that is trained on manually annotated 110K dialogue pairs. We also release pre-training dialogue models which are trained on LCCC-base and LCCC-large respectively. The cleaned dataset and the pre-training models will facilitate the research of short-text conversation modeling. All the models and datasets are available at https://github.com/thu-coai/CDial-GPT.

We investigate the unsupervised constituency parsing task, which organizes words and phrases of a sentence into a hierarchical structure without using linguistically annotated data. We observe that existing unsupervised parsers capture differing aspects of parsing structures, which can be leveraged to enhance unsupervised parsing performance. To this end, we propose a notion of "tree averaging," based on which we further propose a novel ensemble method for unsupervised parsing. To improve inference efficiency, we further distill the ensemble knowledge into a student model; such an ensemble-then-distill process is an effective approach to mitigate the over-smoothing problem existing in common multi-teacher distilling methods. Experiments show that our method surpasses all previous approaches, consistently demonstrating its effectiveness and robustness across various runs, with different ensemble components, and under domain-shift conditions.

Building dialogue systems requires a large corpus of annotated dialogues. Such datasets are usually created via crowdsourcing, which is expensive and time-consuming. In this paper, we propose Dialogic, a novel dialogue simulation method based on large language model in-context learning to automate dataset creation. Seeded with a few annotated dialogues, Dialogic automatically selects in-context examples for demonstration and prompts GPT-3 to generate new dialogues and annotations in a controllable way. Our method can rapidly expand a small set of dialogue data with minimum or zero human involvement and parameter update and is thus much more cost-efficient and time-saving than crowdsourcing. Experimental results on the MultiWOZ dataset demonstrate that training a model on the simulated dialogues leads to even better performance than using the same amount of human-generated dialogues under the challenging low-resource settings, with as few as 85 dialogues as a seed. When enough data is available, our method can still serve as an effective data augmentation method. Human evaluation results also show that our simulated dialogues have near-human fluency and annotation accuracy. The code and data are available at \url{https://github.com/Leezekun/dialogic}.

Human dialogues are scenario-based and appropriate responses generally relate to the latent context knowledge entailed by the specific scenario. To enable responses that are more meaningful and context-specific, we propose to improve generative dialogue systems from the scenario perspective, where both dialogue history and future conversation are taken into account to implicitly reconstruct the scenario knowledge. More importantly, the conversation scenarios are further internalized using imitation learning framework, where the conventional dialogue model that has no access to future conversations is effectively regularized by transferring the scenario knowledge contained in hierarchical supervising signals from the scenario-based dialogue model, so that the future conversation is not required in actual inference. Extensive evaluations show that our approach significantly outperforms state-of-the-art baselines on diversity and relevance, and expresses scenario-specific knowledge.

Recently, the usefulness of self-supervised representation learning (SSRL) methods has been confirmed in various downstream tasks. Many of these models, as exemplified by HuBERT and WavLM, use pseudo-labels generated from spectral features or the model's own representation features. From previous studies, it is known that the pseudo-labels contain semantic information. However, the masked prediction task, the learning criterion of HuBERT, focuses on local contextual information and may not make effective use of global semantic information such as speaker, theme of speech, and so on. In this paper, we propose a new approach to enrich the semantic representation of HuBERT. We apply topic model to pseudo-labels to generate a topic label for each utterance. An auxiliary topic classification task is added to HuBERT by using topic labels as teachers. This allows additional global semantic information to be incorporated in an unsupervised manner. Experimental results demonstrate that our method achieves comparable or better performance than the baseline in most tasks, including automatic speech recognition and five out of the eight SUPERB tasks. Moreover, we find that topic labels include various information about utterance, such as gender, speaker, and its theme. This highlights the effectiveness of our approach in capturing multifaceted semantic nuances.

Recent work in Dialogue Act classification has treated the task as a sequence labeling problem using hierarchical deep neural networks. We build on this prior work by leveraging the effectiveness of a context-aware self-attention mechanism coupled with a hierarchical recurrent neural network. We conduct extensive evaluations on standard Dialogue Act classification datasets and show significant improvement over state-of-the-art results on the Switchboard Dialogue Act (SwDA) Corpus. We also investigate the impact of different utterance-level representation learning methods and show that our method is effective at capturing utterance-level semantic text representations while maintaining high accuracy.

This paper gives an overview of the Schema-Guided Dialogue State Tracking task of the 8th Dialogue System Technology Challenge. The goal of this task is to develop dialogue state tracking models suitable for large-scale virtual assistants, with a focus on data-efficient joint modeling across domains and zero-shot generalization to new APIs. This task provided a new dataset consisting of over 16000 dialogues in the training set spanning 16 domains to highlight these challenges, and a baseline model capable of zero-shot generalization to new APIs. Twenty-five teams participated, developing a range of neural network models, exceeding the performance of the baseline model by a very high margin. The submissions incorporated a variety of pre-trained encoders and data augmentation techniques. This paper describes the task definition, dataset and evaluation methodology. We also summarize the approach and results of the submitted systems to highlight the overall trends in the state-of-the-art.

Social media platforms host discussions about a wide variety of topics that arise everyday. Making sense of all the content and organising it into categories is an arduous task. A common way to deal with this issue is relying on topic modeling, but topics discovered using this technique are difficult to interpret and can differ from corpus to corpus. In this paper, we present a new task based on tweet topic classification and release two associated datasets. Given a wide range of topics covering the most important discussion points in social media, we provide training and testing data from recent time periods that can be used to evaluate tweet classification models. Moreover, we perform a quantitative evaluation and analysis of current general- and domain-specific language models on the task, which provide more insights on the challenges and nature of the task.

The recently released artificial intelligence conversational agent, ChatGPT, has gained significant attention in academia and real life. A multitude of early ChatGPT users eagerly explore its capabilities and share their opinions on it via social media. Both user queries and social media posts express public concerns regarding this advanced dialogue system. To mine public concerns about ChatGPT, a novel Self-Supervised neural Topic Model (SSTM), which formalizes topic modeling as a representation learning procedure, is proposed in this paper. Extensive experiments have been conducted on Twitter posts about ChatGPT and queries asked by ChatGPT users. And experimental results demonstrate that the proposed approach could extract higher quality public concerns with improved interpretability and diversity, surpassing the performance of state-of-the-art approaches.

Conversational semantic role labeling (CSRL) is a newly proposed task that uncovers the shallow semantic structures in a dialogue text. Unfortunately several important characteristics of the CSRL task have been overlooked by the existing works, such as the structural information integration, near-neighbor influence. In this work, we investigate the integration of a latent graph for CSRL. We propose to automatically induce a predicate-oriented latent graph (POLar) with a predicate-centered Gaussian mechanism, by which the nearer and informative words to the predicate will be allocated with more attention. The POLar structure is then dynamically pruned and refined so as to best fit the task need. We additionally introduce an effective dialogue-level pre-trained language model, CoDiaBERT, for better supporting multiple utterance sentences and handling the speaker coreference issue in CSRL. Our system outperforms best-performing baselines on three benchmark CSRL datasets with big margins, especially achieving over 4% F1 score improvements on the cross-utterance argument detection. Further analyses are presented to better understand the effectiveness of our proposed methods.

Despite growing interest in applications based on natural customer support conversations, there exist remarkably few publicly available datasets that reflect the expected characteristics of conversations in these settings. Existing task-oriented dialogue datasets, which were collected to benchmark dialogue systems mainly in written human-to-bot settings, are not representative of real customer support conversations and do not provide realistic benchmarks for systems that are applied to natural data. To address this gap, we introduce NatCS, a multi-domain collection of spoken customer service conversations. We describe our process for collecting synthetic conversations between customers and agents based on natural language phenomena observed in real conversations. Compared to previous dialogue datasets, the conversations collected with our approach are more representative of real human-to-human conversations along multiple metrics. Finally, we demonstrate potential uses of NatCS, including dialogue act classification and intent induction from conversations as potential applications, showing that dialogue act annotations in NatCS provide more effective training data for modeling real conversations compared to existing synthetic written datasets. We publicly release NatCS to facilitate research in natural dialog systems

Recent advancements in spoken dialogue models, exemplified by systems like GPT-4o, have captured significant attention in the speech domain. Compared to traditional three-tier cascaded spoken dialogue models that comprise speech recognition (ASR), large language models (LLMs), and text-to-speech (TTS), modern spoken dialogue models exhibit greater intelligence. These advanced spoken dialogue models not only comprehend audio, music, and other speech-related features, but also capture stylistic and timbral characteristics in speech. Moreover, they generate high-quality, multi-turn speech responses with low latency, enabling real-time interaction through simultaneous listening and speaking capability. Despite the progress in spoken dialogue systems, there is a lack of comprehensive surveys that systematically organize and analyze these systems and the underlying technologies. To address this, we have first compiled existing spoken dialogue systems in the chronological order and categorized them into the cascaded and end-to-end paradigms. We then provide an in-depth overview of the core technologies in spoken dialogue models, covering aspects such as speech representation, training paradigm, streaming, duplex, and interaction capabilities. Each section discusses the limitations of these technologies and outlines considerations for future research. Additionally, we present a thorough review of relevant datasets, evaluation metrics, and benchmarks from the perspectives of training and evaluating spoken dialogue systems. We hope this survey will contribute to advancing both academic research and industrial applications in the field of spoken dialogue systems. The related material is available at https://github.com/jishengpeng/WavChat.

Large-scale open-domain dialogue data crawled from public social media has greatly improved the performance of dialogue models. However, long-turn dialogues are still highly scarce. Specifically, most dialogue sessions in existing corpora have less than three turns. To alleviate this issue, we propose the Retrieve, Reorganize and Rescale framework (Re^3Dial), which can automatically construct a billion-scale long-turn dialogue corpus from existing short-turn dialogue data. Re^3Dial first trains an Unsupervised Dense Session Retriever (UDSR) to capture semantic and discourse relationships within multi-turn dialogues for retrieving relevant and coherent sessions. It then reorganizes the short-turn dialogues into long-turn sessions via recursively retrieving and selecting the consecutive sessions with our proposed diversity sampling strategy. Extensive evaluations on multiple multi-turn dialogue benchmarks demonstrate that Re^3Dial consistently and significantly improves the dialogue model's ability to utilize long-term context for modeling multi-turn dialogues across different pre-training settings. Finally, we build a toolkit for efficiently rescaling dialogue corpus with Re^3Dial, which enables us to construct a corpus containing 1B Chinese dialogue sessions with 11.3 turns on average (5X longer than the original EVA corpus). We will release our UDSR model, toolkit, and data for public use.

Although many pretrained models exist for text or images, there have been relatively fewer attempts to train representations specifically for dialog understanding. Prior works usually relied on finetuned representations based on generic text representation models like BERT or GPT-2. But such language modeling pretraining objectives do not take the structural information of conversational text into consideration. Although generative dialog models can learn structural features too, we argue that the structure-unaware word-by-word generation is not suitable for effective conversation modeling. We empirically demonstrate that such representations do not perform consistently across various dialog understanding tasks. Hence, we propose a structure-aware Mutual Information based loss-function DMI (Discourse Mutual Information) for training dialog-representation models, that additionally captures the inherent uncertainty in response prediction. Extensive evaluation on nine diverse dialog modeling tasks shows that our proposed DMI-based models outperform strong baselines by significant margins.

The sequential order of utterances is often meaningful in coherent dialogues, and the order changes of utterances could lead to low-quality and incoherent conversations. We consider the order information as a crucial supervised signal for dialogue learning, which, however, has been neglected by many previous dialogue systems. Therefore, in this paper, we introduce a self-supervised learning task, inconsistent order detection, to explicitly capture the flow of conversation in dialogues. Given a sampled utterance pair triple, the task is to predict whether it is ordered or misordered. Then we propose a sampling-based self-supervised network SSN to perform the prediction with sampled triple references from previous dialogue history. Furthermore, we design a joint learning framework where SSN can guide the dialogue systems towards more coherent and relevant dialogue learning through adversarial training. We demonstrate that the proposed methods can be applied to both open-domain and task-oriented dialogue scenarios, and achieve the new state-of-the-art performance on the OpenSubtitiles and Movie-Ticket Booking datasets.

Topic modeling is used for discovering latent semantic structure, usually referred to as topics, in a large collection of documents. The most widely used methods are Latent Dirichlet Allocation and Probabilistic Latent Semantic Analysis. Despite their popularity they have several weaknesses. In order to achieve optimal results they often require the number of topics to be known, custom stop-word lists, stemming, and lemmatization. Additionally these methods rely on bag-of-words representation of documents which ignore the ordering and semantics of words. Distributed representations of documents and words have gained popularity due to their ability to capture semantics of words and documents. We present top2vec, which leverages joint document and word semantic embedding to find topic vectors. This model does not require stop-word lists, stemming or lemmatization, and it automatically finds the number of topics. The resulting topic vectors are jointly embedded with the document and word vectors with distance between them representing semantic similarity. Our experiments demonstrate that top2vec finds topics which are significantly more informative and representative of the corpus trained on than probabilistic generative models.

Spoken Dialogue Models (SDMs) have recently attracted significant attention for their ability to generate voice responses directly to users' spoken queries. Despite their increasing popularity, there exists a gap in research focused on comprehensively understanding their practical effectiveness in comprehending and emulating human conversations. This is especially true compared to text-based Large Language Models (LLMs), which benefit from extensive benchmarking. Human voice interactions are inherently more complex than text due to characteristics unique to spoken dialogue. Ambiguity poses one challenge, stemming from semantic factors like polysemy, as well as phonological aspects such as heterograph, heteronyms, and stress patterns. Additionally, context-dependency, like omission, coreference, and multi-turn interaction, adds further complexity to human conversational dynamics. To illuminate the current state of SDM development and to address these challenges, we present a benchmark dataset in this paper, which comprises 1,079 instances in English and Chinese. Accompanied by an LLM-based evaluation method that closely aligns with human judgment, this dataset facilitates a comprehensive exploration of the performance of SDMs in tackling these practical challenges.

Pre-trained language models based on general text enable huge success in the NLP scenario. But the intrinsical difference of linguistic patterns between general text and task-oriented dialogues makes existing pre-trained language models less useful in practice. Current dialogue pre-training methods rely on a contrastive framework and face the challenges of both selecting true positives and hard negatives. In this paper, we propose a novel dialogue pre-training model, FutureTOD, which distills future knowledge to the representation of the previous dialogue context using a self-training framework. Our intuition is that a good dialogue representation both learns local context information and predicts future information. Extensive experiments on diverse downstream dialogue tasks demonstrate the effectiveness of our model, especially the generalization, robustness, and learning discriminative dialogue representations capabilities.

The capability to generate responses with diversity and faithfulness using factual knowledge is paramount for creating a human-like, trustworthy dialogue system. Common strategies either adopt a two-step paradigm, which optimizes knowledge selection and response generation separately, and may overlook the inherent correlation between these two tasks, or leverage conditional variational method to jointly optimize knowledge selection and response generation by employing an inference network. In this paper, we present an end-to-end learning framework, termed Sequential Posterior Inference (SPI), capable of selecting knowledge and generating dialogues by approximately sampling from the posterior distribution. Unlike other methods, SPI does not require the inference network or assume a simple geometry of the posterior distribution. This straightforward and intuitive inference procedure of SPI directly queries the response generation model, allowing for accurate knowledge selection and generation of faithful responses. In addition to modeling contributions, our experimental results on two common dialogue datasets (Wizard of Wikipedia and Holl-E) demonstrate that SPI outperforms previous strong baselines according to both automatic and human evaluation metrics.

Pre-training models have been proved effective for a wide range of natural language processing tasks. Inspired by this, we propose a novel dialogue generation pre-training framework to support various kinds of conversations, including chit-chat, knowledge grounded dialogues, and conversational question answering. In this framework, we adopt flexible attention mechanisms to fully leverage the bi-directional context and the uni-directional characteristic of language generation. We also introduce discrete latent variables to tackle the inherent one-to-many mapping problem in response generation. Two reciprocal tasks of response generation and latent act recognition are designed and carried out simultaneously within a shared network. Comprehensive experiments on three publicly available datasets verify the effectiveness and superiority of the proposed framework.

Task-oriented dialogue (TOD) models have made significant progress in recent years. However, previous studies primarily focus on datasets written by annotators, which has resulted in a gap between academic research and real-world spoken conversation scenarios. While several small-scale spoken TOD datasets are proposed to address robustness issues such as ASR errors, they ignore the unique challenges in spoken conversation. To tackle the limitations, we introduce SpokenWOZ, a large-scale speech-text dataset for spoken TOD, containing 8 domains, 203k turns, 5.7k dialogues and 249 hours of audios from human-to-human spoken conversations. SpokenWOZ further incorporates common spoken characteristics such as word-by-word processing and reasoning in spoken language. Based on these characteristics, we present cross-turn slot and reasoning slot detection as new challenges. We conduct experiments on various baselines, including text-modal models, newly proposed dual-modal models, and LLMs, e.g., ChatGPT. The results show that the current models still have substantial room for improvement in spoken conversation, where the most advanced dialogue state tracker only achieves 25.65% in joint goal accuracy and the SOTA end-to-end model only correctly completes the user request in 52.1% of dialogues. The dataset, code, and leaderboard are available: https://spokenwoz.github.io/SpokenWOZ-github.io/.

This paper introduces a novel approach to Dialogue State Tracking (DST) that leverages Large Language Models (LLMs) to generate natural language descriptions of dialogue states, moving beyond traditional slot-value representations. Conventional DST methods struggle with open-domain dialogues and noisy inputs. Motivated by the generative capabilities of LLMs, our Natural Language DST (NL-DST) framework trains an LLM to directly synthesize human-readable state descriptions. We demonstrate through extensive experiments on MultiWOZ 2.1 and Taskmaster-1 datasets that NL-DST significantly outperforms rule-based and discriminative BERT-based DST baselines, as well as generative slot-filling GPT-2 DST models, in both Joint Goal Accuracy and Slot Accuracy. Ablation studies and human evaluations further validate the effectiveness of natural language state generation, highlighting its robustness to noise and enhanced interpretability. Our findings suggest that NL-DST offers a more flexible, accurate, and human-understandable approach to dialogue state tracking, paving the way for more robust and adaptable task-oriented dialogue systems.

Recently, Neural Topic Models (NTM), inspired by variational autoencoders, have attracted a lot of research interest; however, these methods have limited applications in the real world due to the challenge of incorporating human knowledge. This work presents a semi-supervised neural topic modeling method, vONTSS, which uses von Mises-Fisher (vMF) based variational autoencoders and optimal transport. When a few keywords per topic are provided, vONTSS in the semi-supervised setting generates potential topics and optimizes topic-keyword quality and topic classification. Experiments show that vONTSS outperforms existing semi-supervised topic modeling methods in classification accuracy and diversity. vONTSS also supports unsupervised topic modeling. Quantitative and qualitative experiments show that vONTSS in the unsupervised setting outperforms recent NTMs on multiple aspects: vONTSS discovers highly clustered and coherent topics on benchmark datasets. It is also much faster than the state-of-the-art weakly supervised text classification method while achieving similar classification performance. We further prove the equivalence of optimal transport loss and cross-entropy loss at the global minimum.

The increasing capability of large language models (LLMs) to generate synthetic content has heightened concerns about their misuse, driving the development of Machine-Generated Text (MGT) detection models. However, these detectors face significant challenges due to the lack of systematically generated, high-quality datasets for training. To address this issue, we propose five novel data augmentation frameworks for synthetic user dialogue generation through a structured prompting approach, reducing the costs associated with traditional data collection methods. Our proposed method yields 14 new dialogue datasets, which we benchmark against seven MGT detection models. The results demonstrate improved generalization performance when utilizing a mixed dataset produced by our proposed augmentation framework. Furthermore, considering that real-world agents lack knowledge of future opponent utterances, we simulate online dialogue detection and examine the relationship between chat history length and detection accuracy. We also benchmark online detection performance with limited chat history on our frameworks. Our open-source datasets can be downloaded from https://github.com/AngieYYF/SPADE-customer-service-dialogue.

Segmenting text into sentences plays an early and crucial role in many NLP systems. This is commonly achieved by using rule-based or statistical methods relying on lexical features such as punctuation. Although some recent works no longer exclusively rely on punctuation, we find that no prior method achieves all of (i) robustness to missing punctuation, (ii) effective adaptability to new domains, and (iii) high efficiency. We introduce a new model - Segment any Text (SaT) - to solve this problem. To enhance robustness, we propose a new pretraining scheme that ensures less reliance on punctuation. To address adaptability, we introduce an extra stage of parameter-efficient fine-tuning, establishing state-of-the-art performance in distinct domains such as verses from lyrics and legal documents. Along the way, we introduce architectural modifications that result in a threefold gain in speed over the previous state of the art and solve spurious reliance on context far in the future. Finally, we introduce a variant of our model with fine-tuning on a diverse, multilingual mixture of sentence-segmented data, acting as a drop-in replacement and enhancement for existing segmentation tools. Overall, our contributions provide a universal approach for segmenting any text. Our method outperforms all baselines - including strong LLMs - across 8 corpora spanning diverse domains and languages, especially in practically relevant situations where text is poorly formatted. Our models and code, including documentation, are available at https://huggingface.co/segment-any-text under the MIT license.

We present the first human-annotated dialogue-based relation extraction (RE) dataset DialogRE, aiming to support the prediction of relation(s) between two arguments that appear in a dialogue. We further offer DialogRE as a platform for studying cross-sentence RE as most facts span multiple sentences. We argue that speaker-related information plays a critical role in the proposed task, based on an analysis of similarities and differences between dialogue-based and traditional RE tasks. Considering the timeliness of communication in a dialogue, we design a new metric to evaluate the performance of RE methods in a conversational setting and investigate the performance of several representative RE methods on DialogRE. Experimental results demonstrate that a speaker-aware extension on the best-performing model leads to gains in both the standard and conversational evaluation settings. DialogRE is available at https://dataset.org/dialogre/.

Despite advancements in conversational AI, language models encounter challenges to handle diverse conversational tasks, and existing dialogue dataset collections often lack diversity and comprehensiveness. To tackle these issues, we introduce DialogStudio: the largest and most diverse collection of dialogue datasets, unified under a consistent format while preserving their original information. Our collection encompasses data from open-domain dialogues, task-oriented dialogues, natural language understanding, conversational recommendation, dialogue summarization, and knowledge-grounded dialogues, making it an incredibly rich and diverse resource for dialogue research and model training. To further enhance the utility of DialogStudio, we identify the licenses for each dataset and design domain-aware prompts for selected dialogues to facilitate instruction-aware fine-tuning. Furthermore, we develop conversational AI models using the dataset collection, and our experiments in both zero-shot and few-shot learning scenarios demonstrate the superiority of DialogStudio. To improve transparency and support dataset and task-based research, as well as language model pre-training, all datasets, licenses, codes, and models associated with DialogStudio are made publicly accessible at https://github.com/salesforce/DialogStudio

We present three innovations in tokenization and subword segmentation. First, we propose to use unsupervised morphological analysis with Morfessor as pre-tokenization. Second, we present an algebraic method for obtaining subword embeddings grounded in a word embedding space. Based on that, we design a novel subword segmentation algorithm that uses the embeddings, ensuring that the procedure considers lexical meaning. Third, we introduce an efficient segmentation algorithm based on a subword bigram model that can be initialized with the lexically aware segmentation method to avoid using Morfessor and large embedding tables at inference time. We evaluate the proposed approaches using two intrinsic metrics and measure their performance on two downstream tasks: part-of-speech tagging and machine translation. Our experiments show significant improvements in the morphological plausibility of the segmentation when evaluated using segmentation precision on morpheme boundaries and improved R\'enyi efficiency in 8 languages. Although the proposed tokenization methods do not have a large impact on automatic translation quality, we observe consistent performance gains in the arguably more morphological task of part-of-speech tagging.

End-to-end Speech Translation is hindered by a lack of available data resources. While most of them are based on documents, a sentence-level version is available, which is however single and static, potentially impeding the usefulness of the data. We propose a new data augmentation strategy, SegAugment, to address this issue by generating multiple alternative sentence-level versions of a dataset. Our method utilizes an Audio Segmentation system, which re-segments the speech of each document with different length constraints, after which we obtain the target text via alignment methods. Experiments demonstrate consistent gains across eight language pairs in MuST-C, with an average increase of 2.5 BLEU points, and up to 5 BLEU for low-resource scenarios in mTEDx. Furthermore, when combined with a strong system, SegAugment establishes new state-of-the-art results in MuST-C. Finally, we show that the proposed method can also successfully augment sentence-level datasets, and that it enables Speech Translation models to close the gap between the manual and automatic segmentation at inference time.

Common language models typically predict the next word given the context. In this work, we propose a method that improves language modeling by learning to align the given context and the following phrase. The model does not require any linguistic annotation of phrase segmentation. Instead, we define syntactic heights and phrase segmentation rules, enabling the model to automatically induce phrases, recognize their task-specific heads, and generate phrase embeddings in an unsupervised learning manner. Our method can easily be applied to language models with different network architectures since an independent module is used for phrase induction and context-phrase alignment, and no change is required in the underlying language modeling network. Experiments have shown that our model outperformed several strong baseline models on different data sets. We achieved a new state-of-the-art performance of 17.4 perplexity on the Wikitext-103 dataset. Additionally, visualizing the outputs of the phrase induction module showed that our model is able to learn approximate phrase-level structural knowledge without any annotation.

Segmentation for continuous Automatic Speech Recognition (ASR) has traditionally used silence timeouts or voice activity detectors (VADs), which are both limited to acoustic features. This segmentation is often overly aggressive, given that people naturally pause to think as they speak. Consequently, segmentation happens mid-sentence, hindering both punctuation and downstream tasks like machine translation for which high-quality segmentation is critical. Model-based segmentation methods that leverage acoustic features are powerful, but without an understanding of the language itself, these approaches are limited. We present a hybrid approach that leverages both acoustic and language information to improve segmentation. Furthermore, we show that including one word as a look-ahead boosts segmentation quality. On average, our models improve segmentation-F0.5 score by 9.8% over baseline. We show that this approach works for multiple languages. For the downstream task of machine translation, it improves the translation BLEU score by an average of 1.05 points.

While rich, open-domain textual data are generally available and may include interesting phenomena (humor, sarcasm, empathy, etc.) most are designed for language processing tasks, and are usually in a non-conversational format. In this work, we take a step towards automatically generating conversational data using Generative Conversational Networks, aiming to benefit from the breadth of available language and knowledge data, and train open domain social conversational agents. We evaluate our approach on conversations with and without knowledge on the Topical Chat dataset using automatic metrics and human evaluators. Our results show that for conversations without knowledge grounding, GCN can generalize from the seed data, producing novel conversations that are less relevant but more engaging and for knowledge-grounded conversations, it can produce more knowledge-focused, fluent, and engaging conversations. Specifically, we show that for open-domain conversations with 10\% of seed data, our approach performs close to the baseline that uses 100% of the data, while for knowledge-grounded conversations, it achieves the same using only 1% of the data, on human ratings of engagingness, fluency, and relevance.

This paper describes SentencePiece, a language-independent subword tokenizer and detokenizer designed for Neural-based text processing, including Neural Machine Translation. It provides open-source C++ and Python implementations for subword units. While existing subword segmentation tools assume that the input is pre-tokenized into word sequences, SentencePiece can train subword models directly from raw sentences, which allows us to make a purely end-to-end and language independent system. We perform a validation experiment of NMT on English-Japanese machine translation, and find that it is possible to achieve comparable accuracy to direct subword training from raw sentences. We also compare the performance of subword training and segmentation with various configurations. SentencePiece is available under the Apache 2 license at https://github.com/google/sentencepiece.

We consider incorporating topic information into the sequence-to-sequence framework to generate informative and interesting responses for chatbots. To this end, we propose a topic aware sequence-to-sequence (TA-Seq2Seq) model. The model utilizes topics to simulate prior knowledge of human that guides them to form informative and interesting responses in conversation, and leverages the topic information in generation by a joint attention mechanism and a biased generation probability. The joint attention mechanism summarizes the hidden vectors of an input message as context vectors by message attention, synthesizes topic vectors by topic attention from the topic words of the message obtained from a pre-trained LDA model, and let these vectors jointly affect the generation of words in decoding. To increase the possibility of topic words appearing in responses, the model modifies the generation probability of topic words by adding an extra probability item to bias the overall distribution. Empirical study on both automatic evaluation metrics and human annotations shows that TA-Seq2Seq can generate more informative and interesting responses, and significantly outperform the-state-of-the-art response generation models.

Conversational search provides a natural interface for information retrieval (IR). Recent approaches have demonstrated promising results in applying dense retrieval to conversational IR. However, training dense retrievers requires large amounts of in-domain paired data. This hinders the development of conversational dense retrievers, as abundant in-domain conversations are expensive to collect. In this paper, we propose CONVERSER, a framework for training conversational dense retrievers with at most 6 examples of in-domain dialogues. Specifically, we utilize the in-context learning capability of large language models to generate conversational queries given a passage in the retrieval corpus. Experimental results on conversational retrieval benchmarks OR-QuAC and TREC CAsT 19 show that the proposed CONVERSER achieves comparable performance to fully-supervised models, demonstrating the effectiveness of our proposed framework in few-shot conversational dense retrieval. All source code and generated datasets are available at https://github.com/MiuLab/CONVERSER

Humans seek information regarding a specific topic through performing a conversation containing a series of questions and answers. In the pursuit of conversational question answering research, we introduce the PCoQA, the first Persian Conversational Question Answering dataset, a resource comprising information-seeking dialogs encompassing a total of 9,026 contextually-driven questions. Each dialog involves a questioner, a responder, and a document from the Wikipedia; The questioner asks several inter-connected questions from the text and the responder provides a span of the document as the answer for each question. PCoQA is designed to present novel challenges compared to previous question answering datasets including having more open-ended non-factual answers, longer answers, and fewer lexical overlaps. This paper not only presents the comprehensive PCoQA dataset but also reports the performance of various benchmark models. Our models include baseline models and pre-trained models, which are leveraged to boost the performance of the model. The dataset and benchmarks are available at our Github page.

Spoken dialogue plays a crucial role in human-AI interactions, necessitating dialogue-oriented spoken language models (SLMs). To develop versatile SLMs, large-scale and diverse speech datasets are essential. Additionally, to ensure hiqh-quality speech generation, the data must be spontaneous like in-wild data and must be acoustically clean with noise removed. Despite the critical need, no open-source corpus meeting all these criteria has been available. This study addresses this gap by constructing and releasing a large-scale spoken dialogue corpus, named Japanese Corpus for Human-AI Talks (J-CHAT), which is publicly accessible. Furthermore, this paper presents a language-independent method for corpus construction and describes experiments on dialogue generation using SLMs trained on J-CHAT. Experimental results indicate that the collected data from multiple domains by our method improve the naturalness and meaningfulness of dialogue generation.

Previous attempts to build effective semantic parsers for Wizard-of-Oz (WOZ) conversations suffer from the difficulty in acquiring a high-quality, manually annotated training set. Approaches based only on dialogue synthesis are insufficient, as dialogues generated from state-machine based models are poor approximations of real-life conversations. Furthermore, previously proposed dialogue state representations are ambiguous and lack the precision necessary for building an effective agent. This paper proposes a new dialogue representation and a sample-efficient methodology that can predict precise dialogue states in WOZ conversations. We extended the ThingTalk representation to capture all information an agent needs to respond properly. Our training strategy is sample-efficient: we combine (1) fewshot data sparsely sampling the full dialogue space and (2) synthesized data covering a subset space of dialogues generated by a succinct state-based dialogue model. The completeness of the extended ThingTalk language is demonstrated with a fully operational agent, which is also used in training data synthesis. We demonstrate the effectiveness of our methodology on MultiWOZ 3.0, a reannotation of the MultiWOZ 2.1 dataset in ThingTalk. ThingTalk can represent 98% of the test turns, while the simulator can emulate 85% of the validation set. We train a contextual semantic parser using our strategy, and obtain 79% turn-by-turn exact match accuracy on the reannotated test set.

In this paper, we consider the task of retrieving documents with predefined topics from an unlabeled document dataset using an unsupervised approach. The proposed unsupervised approach requires only a small number of keywords describing the respective topics and no labeled document. Existing approaches either heavily relied on a large amount of additionally encoded world knowledge or on term-document frequencies. Contrariwise, we introduce a method that learns jointly embedded document and word vectors solely from the unlabeled document dataset in order to find documents that are semantically similar to the topics described by the keywords. The proposed method requires almost no text preprocessing but is simultaneously effective at retrieving relevant documents with high probability. When successively retrieving documents on different predefined topics from publicly available and commonly used datasets, we achieved an average area under the receiver operating characteristic curve value of 0.95 on one dataset and 0.92 on another. Further, our method can be used for multiclass document classification, without the need to assign labels to the dataset in advance. Compared with an unsupervised classification baseline, we increased F1 scores from 76.6 to 82.7 and from 61.0 to 75.1 on the respective datasets. For easy replication of our approach, we make the developed Lbl2Vec code publicly available as a ready-to-use tool under the 3-Clause BSD license.

Conversational question answering systems often rely on semantic parsing to enable interactive information retrieval, which involves the generation of structured database queries from a natural language input. For information-seeking conversations about facts stored within a knowledge graph, dialogue utterances are transformed into graph queries in a process that is called knowledge-based conversational question answering. This paper evaluates the performance of large language models that have not been explicitly pre-trained on this task. Through a series of experiments on an extensive benchmark dataset, we compare models of varying sizes with different prompting techniques and identify common issue types in the generated output. Our results demonstrate that large language models are capable of generating graph queries from dialogues, with significant improvements achievable through few-shot prompting and fine-tuning techniques, especially for smaller models that exhibit lower zero-shot performance.

In this work we address the problem of argument search. The purpose of argument search is the distillation of pro and contra arguments for requested topics from large text corpora. In previous works, the usual approach is to use a standard search engine to extract text parts which are relevant to the given topic and subsequently use an argument recognition algorithm to select arguments from them. The main challenge in the argument recognition task, which is also known as argument mining, is that often sentences containing arguments are structurally similar to purely informative sentences without any stance about the topic. In fact, they only differ semantically. Most approaches use topic or search term information only for the first search step and therefore assume that arguments can be classified independently of a topic. We argue that topic information is crucial for argument mining, since the topic defines the semantic context of an argument. Precisely, we propose different models for the classification of arguments, which take information about a topic of an argument into account. Moreover, to enrich the context of a topic and to let models understand the context of the potential argument better, we integrate information from different external sources such as Knowledge Graphs or pre-trained NLP models. Our evaluation shows that considering topic information, especially in connection with external information, provides a significant performance boost for the argument mining task.

Automatically and accurately identifying user intents and filling the associated slots from their spoken language are critical to the success of dialogue systems. Traditional methods require manually defining the DOMAIN-INTENT-SLOT schema and asking many domain experts to annotate the corresponding utterances, upon which neural models are trained. This procedure brings the challenges of information sharing hindering, out-of-schema, or data sparsity in open-domain dialogue systems. To tackle these challenges, we explore a new task of {\em automatic intent-slot induction} and propose a novel domain-independent tool. That is, we design a coarse-to-fine three-step procedure including Role-labeling, Concept-mining, And Pattern-mining (RCAP): (1) role-labeling: extracting keyphrases from users' utterances and classifying them into a quadruple of coarsely-defined intent-roles via sequence labeling; (2) concept-mining: clustering the extracted intent-role mentions and naming them into abstract fine-grained concepts; (3) pattern-mining: applying the Apriori algorithm to mine intent-role patterns and automatically inferring the intent-slot using these coarse-grained intent-role labels and fine-grained concepts. Empirical evaluations on both real-world in-domain and out-of-domain datasets show that: (1) our RCAP can generate satisfactory SLU schema and outperforms the state-of-the-art supervised learning method; (2) our RCAP can be directly applied to out-of-domain datasets and gain at least 76\% improvement of F1-score on intent detection and 41\% improvement of F1-score on slot filling; (3) our RCAP exhibits its power in generic intent-slot extractions with less manual effort, which opens pathways for schema induction on new domains and unseen intent-slot discovery for generalizable dialogue systems.

Efficiently deriving structured workflows from unannotated dialogs remains an underexplored and formidable challenge in computational linguistics. Automating this process could significantly accelerate the manual design of workflows in new domains and enable the grounding of large language models in domain-specific flowcharts, enhancing transparency and controllability. In this paper, we introduce Dialog2Flow (D2F) embeddings, which differ from conventional sentence embeddings by mapping utterances to a latent space where they are grouped according to their communicative and informative functions (i.e., the actions they represent). D2F allows for modeling dialogs as continuous trajectories in a latent space with distinct action-related regions. By clustering D2F embeddings, the latent space is quantized, and dialogs can be converted into sequences of region/action IDs, facilitating the extraction of the underlying workflow. To pre-train D2F, we build a comprehensive dataset by unifying twenty task-oriented dialog datasets with normalized per-turn action annotations. We also introduce a novel soft contrastive loss that leverages the semantic information of these actions to guide the representation learning process, showing superior performance compared to standard supervised contrastive loss. Evaluation against various sentence embeddings, including dialog-specific ones, demonstrates that D2F yields superior qualitative and quantitative results across diverse domains.

Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semi-supervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pre-training both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6\%) than the second place.

MultiWOZ 2.0 (Budzianowski et al., 2018) is a recently released multi-domain dialogue dataset spanning 7 distinct domains and containing over 10,000 dialogues. Though immensely useful and one of the largest resources of its kind to-date, MultiWOZ 2.0 has a few shortcomings. Firstly, there is substantial noise in the dialogue state annotations and dialogue utterances which negatively impact the performance of state-tracking models. Secondly, follow-up work (Lee et al., 2019) has augmented the original dataset with user dialogue acts. This leads to multiple co-existent versions of the same dataset with minor modifications. In this work we tackle the aforementioned issues by introducing MultiWOZ 2.1. To fix the noisy state annotations, we use crowdsourced workers to re-annotate state and utterances based on the original utterances in the dataset. This correction process results in changes to over 32% of state annotations across 40% of the dialogue turns. In addition, we fix 146 dialogue utterances by canonicalizing slot values in the utterances to the values in the dataset ontology. To address the second problem, we combined the contributions of the follow-up works into MultiWOZ 2.1. Hence, our dataset also includes user dialogue acts as well as multiple slot descriptions per dialogue state slot. We then benchmark a number of state-of-the-art dialogue state tracking models on the MultiWOZ 2.1 dataset and show the joint state tracking performance on the corrected state annotations. We are publicly releasing MultiWOZ 2.1 to the community, hoping that this dataset resource will allow for more effective models across various dialogue subproblems to be built in the future.

The increasing availability of real-world conversation data offers exciting opportunities for researchers to study user-chatbot interactions. However, the sheer volume of this data makes manually examining individual conversations impractical. To overcome this challenge, we introduce WildVis, an interactive tool that enables fast, versatile, and large-scale conversation analysis. WildVis provides search and visualization capabilities in the text and embedding spaces based on a list of criteria. To manage million-scale datasets, we implemented optimizations including search index construction, embedding precomputation and compression, and caching to ensure responsive user interactions within seconds. We demonstrate WildVis's utility through three case studies: facilitating chatbot misuse research, visualizing and comparing topic distributions across datasets, and characterizing user-specific conversation patterns. WildVis is open-source and designed to be extendable, supporting additional datasets and customized search and visualization functionalities.

Recent model-based reference-free metrics for open-domain dialogue evaluation exhibit promising correlations with human judgment. However, they either perform turn-level evaluation or look at a single dialogue quality dimension. One would expect a good evaluation metric to assess multiple quality dimensions at the dialogue level. To this end, we are motivated to propose a multi-dimensional dialogue-level metric, which consists of three sub-metrics with each targeting a specific dimension. The sub-metrics are trained with novel self-supervised objectives and exhibit strong correlations with human judgment for their respective dimensions. Moreover, we explore two approaches to combine the sub-metrics: metric ensemble and multitask learning. Both approaches yield a holistic metric that significantly outperforms individual sub-metrics. Compared to the existing state-of-the-art metric, the combined metrics achieve around 16% relative improvement on average across three high-quality dialogue-level evaluation benchmarks.

Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express multiple intents within a single utterance. While there is an emerging interest in multi-intent detection (MID), existing in-domain datasets such as MixATIS and MixSNIPS have limitations in their formulation. To address these issues, we present BlendX, a suite of refined datasets featuring more diverse patterns than their predecessors, elevating both its complexity and diversity. For dataset construction, we utilize both rule-based heuristics as well as a generative tool -- OpenAI's ChatGPT -- which is augmented with a similarity-driven strategy for utterance selection. To ensure the quality of the proposed datasets, we also introduce three novel metrics that assess the statistical properties of an utterance related to word count, conjunction use, and pronoun usage. Extensive experiments on BlendX reveal that state-of-the-art MID models struggle with the challenges posed by the new datasets, highlighting the need to reexamine the current state of the MID field. The dataset is available at https://github.com/HYU-NLP/BlendX.

In recent years, with advances in large language models (LLMs), end-to-end spoken dialogue models (SDMs) have made significant strides. Compared to text-based LLMs, the evaluation of SDMs needs to take speech-related aspects into account, such as paralinguistic information and speech quality. However, there is still a lack of comprehensive evaluations for SDMs in speech-to-speech (S2S) scenarios. To address this gap, we propose URO-Bench, an extensive benchmark for SDMs. Notably, URO-Bench is the first S2S benchmark that covers evaluations about multilingualism, multi-round dialogues, and paralinguistics. Our benchmark is divided into two difficulty levels: basic track and pro track, consisting of 16 and 20 datasets respectively, evaluating the model's abilities in Understanding, Reasoning, and Oral conversation. Evaluations on our proposed benchmark reveal that current open-source SDMs perform rather well in daily QA tasks, but lag behind their backbone LLMs in terms of instruction-following ability and also suffer from catastrophic forgetting. Their performance in advanced evaluations of paralinguistic information and audio understanding remains subpar, highlighting the need for further research in this direction. We hope that URO-Bench can effectively facilitate the development of spoken dialogue models by providing a multifaceted evaluation of existing models and helping to track progress in this area.

Recently, the relationship between automated and human evaluation of topic models has been called into question. Method developers have staked the efficacy of new topic model variants on automated measures, and their failure to approximate human preferences places these models on uncertain ground. Moreover, existing evaluation paradigms are often divorced from real-world use. Motivated by content analysis as a dominant real-world use case for topic modeling, we analyze two related aspects of topic models that affect their effectiveness and trustworthiness in practice for that purpose: the stability of their estimates and the extent to which the model's discovered categories align with human-determined categories in the data. We find that neural topic models fare worse in both respects compared to an established classical method. We take a step toward addressing both issues in tandem by demonstrating that a straightforward ensembling method can reliably outperform the members of the ensemble.

Video-grounded dialogue understanding is a challenging problem that requires machine to perceive, parse and reason over situated semantics extracted from weakly aligned video and dialogues. Most existing benchmarks treat both modalities the same as a frame-independent visual understanding task, while neglecting the intrinsic attributes in multimodal dialogues, such as scene and topic transitions. In this paper, we present Video-grounded Scene&Topic AwaRe dialogue (VSTAR) dataset, a large scale video-grounded dialogue understanding dataset based on 395 TV series. Based on VSTAR, we propose two benchmarks for video-grounded dialogue understanding: scene segmentation and topic segmentation, and one benchmark for video-grounded dialogue generation. Comprehensive experiments are performed on these benchmarks to demonstrate the importance of multimodal information and segments in video-grounded dialogue understanding and generation.

This paper introduces the SAMSum Corpus, a new dataset with abstractive dialogue summaries. We investigate the challenges it poses for automated summarization by testing several models and comparing their results with those obtained on a corpus of news articles. We show that model-generated summaries of dialogues achieve higher ROUGE scores than the model-generated summaries of news -- in contrast with human evaluators' judgement. This suggests that a challenging task of abstractive dialogue summarization requires dedicated models and non-standard quality measures. To our knowledge, our study is the first attempt to introduce a high-quality chat-dialogues corpus, manually annotated with abstractive summarizations, which can be used by the research community for further studies.

Conversational modeling is an important task in natural language understanding and machine intelligence. Although previous approaches exist, they are often restricted to specific domains (e.g., booking an airline ticket) and require hand-crafted rules. In this paper, we present a simple approach for this task which uses the recently proposed sequence to sequence framework. Our model converses by predicting the next sentence given the previous sentence or sentences in a conversation. The strength of our model is that it can be trained end-to-end and thus requires much fewer hand-crafted rules. We find that this straightforward model can generate simple conversations given a large conversational training dataset. Our preliminary results suggest that, despite optimizing the wrong objective function, the model is able to converse well. It is able extract knowledge from both a domain specific dataset, and from a large, noisy, and general domain dataset of movie subtitles. On a domain-specific IT helpdesk dataset, the model can find a solution to a technical problem via conversations. On a noisy open-domain movie transcript dataset, the model can perform simple forms of common sense reasoning. As expected, we also find that the lack of consistency is a common failure mode of our model.

The scarcity of domain specific dialogue datasets across various domains, from academic topics to everyday conversations, limits the development of dialogue systems for various applications. Existing research is often constrained either by dialogue datasets that are too general or by niche domain dialogue datasets whose scale does not match the required scale for training dialogue systems. To address this gap, we introduce DiaSynth - a synthetic dialogue generation framework capable of generating high quality, contextually rich dialogues across a wide range of domains. Our approach differs from existing frameworks by dynamically generating dialogues that incorporate simulated personas, subtopics, and diverse conversational characteristics, using a Large Language Model (LLM) with Chain of Thought (CoT) reasoning to create contextually rich, domain-specific dialogues that closely mimic natural human interactions. DiaSynth produces tailored dialogues that emulate realistic conversations. We perform our experiments by generating synthetic data using different LLMs and few-shot examples from DialogSum and SAMSum. The pretrained language models fine-tuned on the synthetic data outperform the base models by 16.47%, while the comparison between models fine-tuned on in-domain data and synthetic data shows that the synthetic data is able to capture 90.48% of the distribution of the in-domain data. The quality of the data generated also scales with the size of LLMs. These results validate DiaSynth's potential as a robust alternative to traditional data collection methods.

Human dialogue contains evolving concepts, and speakers naturally associate multiple concepts to compose a response. However, current dialogue models with the seq2seq framework lack the ability to effectively manage concept transitions and can hardly introduce multiple concepts to responses in a sequential decoding manner. To facilitate a controllable and coherent dialogue, in this work, we devise a concept-guided non-autoregressive model (CG-nAR) for open-domain dialogue generation. The proposed model comprises a multi-concept planning module that learns to identify multiple associated concepts from a concept graph and a customized Insertion Transformer that performs concept-guided non-autoregressive generation to complete a response. The experimental results on two public datasets show that CG-nAR can produce diverse and coherent responses, outperforming state-of-the-art baselines in both automatic and human evaluations with substantially faster inference speed.

The variety of objects in the real world is nearly unlimited and is thus impossible to capture using models trained on a fixed set of categories. As a result, in recent years, open-vocabulary methods have attracted the interest of the community. This paper proposes a new method for zero-shot open-vocabulary segmentation. Prior work largely relies on contrastive training using image-text pairs, leveraging grouping mechanisms to learn image features that are both aligned with language and well-localised. This however can introduce ambiguity as the visual appearance of images with similar captions often varies. Instead, we leverage the generative properties of large-scale text-to-image diffusion models to sample a set of support images for a given textual category. This provides a distribution of appearances for a given text circumventing the ambiguity problem. We further propose a mechanism that considers the contextual background of the sampled images to better localise objects and segment the background directly. We show that our method can be used to ground several existing pre-trained self-supervised feature extractors in natural language and provide explainable predictions by mapping back to regions in the support set. Our proposal is training-free, relying on pre-trained components only, yet, shows strong performance on a range of open-vocabulary segmentation benchmarks, obtaining a lead of more than 10% on the Pascal VOC benchmark.

Current approaches for controlling dialogue response generation are primarily focused on high-level attributes like style, sentiment, or topic. In this work, we focus on constrained long-term dialogue generation, which involves more fine-grained control and requires a given set of control words to appear in generated responses. This setting requires a model to not only consider the generation of these control words in the immediate context, but also produce utterances that will encourage the generation of the words at some time in the (possibly distant) future. We define the problem of constrained long-term control for dialogue generation, identify gaps in current methods for evaluation, and propose new metrics that better measure long-term control. We also propose a retrieval-augmented method that improves performance of long-term controlled generation via logit modification techniques. We show through experiments on three task-oriented dialogue datasets that our metrics better assess dialogue control relative to current alternatives and that our method outperforms state-of-the-art constrained generation baselines.

Most End-to-End SLU methods depend on the pretrained ASR or language model features for intent prediction. However, other essential information in speech, such as prosody, is often ignored. Recent research has shown improved results in classifying dialogue acts by incorporating prosodic information. The margins of improvement in these methods are minimal as the neural models ignore prosodic features. In this work, we propose prosody-attention, which uses the prosodic features differently to generate attention maps across time frames of the utterance. Then we propose prosody-distillation to explicitly learn the prosodic information in the acoustic encoder rather than concatenating the implicit prosodic features. Both the proposed methods improve the baseline results, and the prosody-distillation method gives an intent classification accuracy improvement of 8\% and 2\% on SLURP and STOP datasets over the prosody baseline.

We address two challenges of probabilistic topic modelling in order to better estimate the probability of a word in a given context, i.e., P(word|context): (1) No Language Structure in Context: Probabilistic topic models ignore word order by summarizing a given context as a "bag-of-word" and consequently the semantics of words in the context is lost. The LSTM-LM learns a vector-space representation of each word by accounting for word order in local collocation patterns and models complex characteristics of language (e.g., syntax and semantics), while the TM simultaneously learns a latent representation from the entire document and discovers the underlying thematic structure. We unite two complementary paradigms of learning the meaning of word occurrences by combining a TM (e.g., DocNADE) and a LM in a unified probabilistic framework, named as ctx-DocNADE. (2) Limited Context and/or Smaller training corpus of documents: In settings with a small number of word occurrences (i.e., lack of context) in short text or data sparsity in a corpus of few documents, the application of TMs is challenging. We address this challenge by incorporating external knowledge into neural autoregressive topic models via a language modelling approach: we use word embeddings as input of a LSTM-LM with the aim to improve the word-topic mapping on a smaller and/or short-text corpus. The proposed DocNADE extension is named as ctx-DocNADEe. We present novel neural autoregressive topic model variants coupled with neural LMs and embeddings priors that consistently outperform state-of-the-art generative TMs in terms of generalization (perplexity), interpretability (topic coherence) and applicability (retrieval and classification) over 6 long-text and 8 short-text datasets from diverse domains.

Multimodal chatbots have become one of the major topics for dialogue systems in both research community and industry. Recently, researchers have shed light on the multimodality of responses as well as dialogue contexts. This work explores how a dialogue system can output responses in various modalities such as text and image. To this end, we first formulate a multimodal dialogue response retrieval task for retrieval-based systems as the combination of three subtasks. We then propose three integration methods based on a two-step approach and an end-to-end approach, and compare the merits and demerits of each method. Experimental results on two datasets demonstrate that the end-to-end approach achieves comparable performance without an intermediate step in the two-step approach. In addition, a parameter sharing strategy not only reduces the number of parameters but also boosts performance by transferring knowledge across the subtasks and the modalities.

We introduce ClusterLLM, a novel text clustering framework that leverages feedback from an instruction-tuned large language model, such as ChatGPT. Compared with traditional unsupervised methods that builds upon "small" embedders, ClusterLLM exhibits two intriguing advantages: (1) it enjoys the emergent capability of LLM even if its embeddings are inaccessible; and (2) it understands the user's preference on clustering through textual instruction and/or a few annotated data. First, we prompt ChatGPT for insights on clustering perspective by constructing hard triplet questions <does A better correspond to B than C>, where A, B and C are similar data points that belong to different clusters according to small embedder. We empirically show that this strategy is both effective for fine-tuning small embedder and cost-efficient to query ChatGPT. Second, we prompt ChatGPT for helps on clustering granularity by carefully designed pairwise questions <do A and B belong to the same category>, and tune the granularity from cluster hierarchies that is the most consistent with the ChatGPT answers. Extensive experiments on 14 datasets show that ClusterLLM consistently improves clustering quality, at an average cost of ~$0.6 per dataset.

End-to-end training of neural networks is a promising approach to automatic construction of dialog systems using a human-to-human dialog corpus. Recently, Vinyals et al. tested neural conversation models using OpenSubtitles. Lowe et al. released the Ubuntu Dialogue Corpus for researching unstructured multi-turn dialogue systems. Furthermore, the approach has been extended to accomplish task oriented dialogs to provide information properly with natural conversation. For example, Ghazvininejad et al. proposed a knowledge grounded neural conversation model [3], where the research is aiming at combining conversational dialogs with task-oriented knowledge using unstructured data such as Twitter data for conversation and Foursquare data for external knowledge.However, the task is still limited to a restaurant information service, and has not yet been tested with a wide variety of dialog tasks. In addition, it is still unclear how to create intelligent dialog systems that can respond like a human agent. In consideration of these problems, we proposed a challenge track to the 6th dialog system technology challenges (DSTC6) using human-to-human dialog data to mimic human dialog behaviors. The focus of the challenge track is to train end-to-end conversation models from human-to-human conversation and accomplish end-to-end dialog tasks in various situations assuming a customer service, in which a system plays a role of human agent and generates natural and informative sentences in response to user's questions or comments given dialog context.

Many works proposed methods to improve the performance of Neural Machine Translation (NMT) models in a domain/multi-domain adaptation scenario. However, an understanding of how NMT baselines represent text domain information internally is still lacking. Here we analyze the sentence representations learned by NMT Transformers and show that these explicitly include the information on text domains, even after only seeing the input sentences without domains labels. Furthermore, we show that this internal information is enough to cluster sentences by their underlying domains without supervision. We show that NMT models produce clusters better aligned to the actual domains compared to pre-trained language models (LMs). Notably, when computed on document-level, NMT cluster-to-domain correspondence nears 100%. We use these findings together with an approach to NMT domain adaptation using automatically extracted domains. Whereas previous work relied on external LMs for text clustering, we propose re-using the NMT model as a source of unsupervised clusters. We perform an extensive experimental study comparing two approaches across two data scenarios, three language pairs, and both sentence-level and document-level clustering, showing equal or significantly superior performance compared to LMs.

In open-domain dialogue generation tasks, contexts and responses in most datasets are one-to-one mapped, violating an important many-to-many characteristic: a context leads to various responses, and a response answers multiple contexts. Without such patterns, models poorly generalize and prefer responding safely. Many attempts have been made in either multi-turn settings from a one-to-many perspective or in a many-to-many perspective but limited to single-turn settings. The major challenge to many-to-many augment multi-turn dialogues is that discretely replacing each turn with semantic similarity breaks fragile context coherence. In this paper, we propose DialoGue Path Sampling (DialoGPS) method in continuous semantic space, the first many-to-many augmentation method for multi-turn dialogues. Specifically, we map a dialogue to our extended Brownian Bridge, a special Gaussian process. We sample latent variables to form coherent dialogue paths in the continuous space. A dialogue path corresponds to a new multi-turn dialogue and is used as augmented training data. We show the effect of DialoGPS with both automatic and human evaluation.

Progress in sentence simplification has been hindered by a lack of labeled parallel simplification data, particularly in languages other than English. We introduce MUSS, a Multilingual Unsupervised Sentence Simplification system that does not require labeled simplification data. MUSS uses a novel approach to sentence simplification that trains strong models using sentence-level paraphrase data instead of proper simplification data. These models leverage unsupervised pretraining and controllable generation mechanisms to flexibly adjust attributes such as length and lexical complexity at inference time. We further present a method to mine such paraphrase data in any language from Common Crawl using semantic sentence embeddings, thus removing the need for labeled data. We evaluate our approach on English, French, and Spanish simplification benchmarks and closely match or outperform the previous best supervised results, despite not using any labeled simplification data. We push the state of the art further by incorporating labeled simplification data.

Acquiring training data to improve the robustness of dialog systems can be a painstakingly long process. In this work, we propose a method to reduce the cost and effort of creating new conversational agents by artificially generating more data from existing examples, using paraphrase generation. Our proposed approach can kick-start a dialog system with little human effort, and brings its performance to a level satisfactory enough for allowing actual interactions with real end-users. We experimented with two neural paraphrasing approaches, namely Neural Machine Translation and a Transformer-based seq2seq model. We present the results obtained with two datasets in English and in French:~a crowd-sourced public intent classification dataset and our own corporate dialog system dataset. We show that our proposed approach increased the generalization capabilities of the intent classification model on both datasets, reducing the effort required to initialize a new dialog system and helping to deploy this technology at scale within an organization.

The growing complexity of legal cases has lead to an increasing interest in legal information retrieval systems that can effectively satisfy user-specific information needs. However, such downstream systems typically require documents to be properly formatted and segmented, which is often done with relatively simple pre-processing steps, disregarding topical coherence of segments. Systems generally rely on representations of individual sentences or paragraphs, which may lack crucial context, or document-level representations, which are too long for meaningful search results. To address this issue, we propose a segmentation system that can predict topical coherence of sequential text segments spanning several paragraphs, effectively segmenting a document and providing a more balanced representation for downstream applications. We build our model on top of popular transformer networks and formulate structural text segmentation as topical change detection, by performing a series of independent classifications that allow for efficient fine-tuning on task-specific data. We crawl a novel dataset consisting of roughly 74,000 online Terms-of-Service documents, including hierarchical topic annotations, which we use for training. Results show that our proposed system significantly outperforms baselines, and adapts well to structural peculiarities of legal documents. We release both data and trained models to the research community for future work.https://github.com/dennlinger/TopicalChange

Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with possibly overlapping functionality. Furthermore, some of these services have little to no training data available. Existing public datasets for task-oriented dialogue do not sufficiently capture these challenges since they cover few domains and assume a single static ontology per domain. In this work, we introduce the the Schema-Guided Dialogue (SGD) dataset, containing over 16k multi-domain conversations spanning 16 domains. Our dataset exceeds the existing task-oriented dialogue corpora in scale, while also highlighting the challenges associated with building large-scale virtual assistants. It provides a challenging testbed for a number of tasks including language understanding, slot filling, dialogue state tracking and response generation. Along the same lines, we present a schema-guided paradigm for task-oriented dialogue, in which predictions are made over a dynamic set of intents and slots, provided as input, using their natural language descriptions. This allows a single dialogue system to easily support a large number of services and facilitates simple integration of new services without requiring additional training data. Building upon the proposed paradigm, we release a model for dialogue state tracking capable of zero-shot generalization to new APIs, while remaining competitive in the regular setting.

Recent advancements in instruction-tuning datasets have predominantly focused on specific tasks like mathematical or logical reasoning. There has been a notable gap in data designed for aligning language models to maintain topic relevance in conversations - a critical aspect for deploying chatbots to production. We introduce the CantTalkAboutThis dataset to help language models remain focused on the subject at hand during task-oriented interactions. It consists of synthetic dialogues on a wide range of conversation topics from different domains. These dialogues are interspersed with distractor turns that intentionally divert the chatbot from the predefined topic. Fine-tuning language models on this dataset helps make them resilient to deviating from the role assigned and improves their ability to maintain topical coherence compared to general-purpose instruction-tuned LLMs like GPT-4-turbo and Mixtral-Instruct. Additionally, preliminary observations suggest that training models on this dataset also enhance their performance on fine-grained instruction following tasks.

We propose a method for unsupervised abstractive opinion summarization, that combines the attributability and scalability of extractive approaches with the coherence and fluency of Large Language Models (LLMs). Our method, HIRO, learns an index structure that maps sentences to a path through a semantically organized discrete hierarchy. At inference time, we populate the index and use it to identify and retrieve clusters of sentences containing popular opinions from input reviews. Then, we use a pretrained LLM to generate a readable summary that is grounded in these extracted evidential clusters. The modularity of our approach allows us to evaluate its efficacy at each stage. We show that HIRO learns an encoding space that is more semantically structured than prior work, and generates summaries that are more representative of the opinions in the input reviews. Human evaluation confirms that HIRO generates more coherent, detailed and accurate summaries that are significantly preferred by annotators compared to prior work.

This paper introduces a document grounded dataset for text conversations. We define "Document Grounded Conversations" as conversations that are about the contents of a specified document. In this dataset the specified documents were Wikipedia articles about popular movies. The dataset contains 4112 conversations with an average of 21.43 turns per conversation. This positions this dataset to not only provide a relevant chat history while generating responses but also provide a source of information that the models could use. We describe two neural architectures that provide benchmark performance on the task of generating the next response. We also evaluate our models for engagement and fluency, and find that the information from the document helps in generating more engaging and fluent responses.

Building universal dialogue systems that operate across multiple domains/APIs and generalize to new ones with minimal overhead is a critical challenge. Recent works have leveraged natural language descriptions of schema elements to enable such systems; however, descriptions only indirectly convey schema semantics. In this work, we propose Show, Don't Tell, which prompts seq2seq models with a labeled example dialogue to show the semantics of schema elements rather than tell the model through descriptions. While requiring similar effort from service developers as generating descriptions, we show that using short examples as schema representations with large language models results in state-of-the-art performance on two popular dialogue state tracking benchmarks designed to measure zero-shot generalization - the Schema-Guided Dialogue dataset and the MultiWOZ leave-one-out benchmark.

Pre-trained language models have been recently shown to benefit task-oriented dialogue (TOD) systems. Despite their success, existing methods often formulate this task as a cascaded generation problem which can lead to error accumulation across different sub-tasks and greater data annotation overhead. In this study, we present PPTOD, a unified plug-and-play model for task-oriented dialogue. In addition, we introduce a new dialogue multi-task pre-training strategy that allows the model to learn the primary TOD task completion skills from heterogeneous dialog corpora. We extensively test our model on three benchmark TOD tasks, including end-to-end dialogue modelling, dialogue state tracking, and intent classification. Experimental results show that PPTOD achieves new state of the art on all evaluated tasks in both high-resource and low-resource scenarios. Furthermore, comparisons against previous SOTA methods show that the responses generated by PPTOD are more factually correct and semantically coherent as judged by human annotators.

Open-domain dialogue systems aim to generate relevant, informative and engaging responses. Seq2seq neural response generation approaches do not have explicit mechanisms to control the content or style of the generated response, and frequently result in uninformative utterances. In this paper, we propose using a dialogue policy to plan the content and style of target responses in the form of an action plan, which includes knowledge sentences related to the dialogue context, targeted dialogue acts, topic information, etc. The attributes within the action plan are obtained by automatically annotating the publicly released Topical-Chat dataset. We condition neural response generators on the action plan which is then realized as target utterances at the turn and sentence levels. We also investigate different dialogue policy models to predict an action plan given the dialogue context. Through automated and human evaluation, we measure the appropriateness of the generated responses and check if the generation models indeed learn to realize the given action plans. We demonstrate that a basic dialogue policy that operates at the sentence level generates better responses in comparison to turn level generation as well as baseline models with no action plan. Additionally the basic dialogue policy has the added effect of controllability.

Word embeddings are one of the most fundamental technologies used in natural language processing. Existing word embeddings are high-dimensional and consume considerable computational resources. In this study, we propose WordTour, unsupervised one-dimensional word embeddings. To achieve the challenging goal, we propose a decomposition of the desiderata of word embeddings into two parts, completeness and soundness, and focus on soundness in this paper. Owing to the single dimensionality, WordTour is extremely efficient and provides a minimal means to handle word embeddings. We experimentally confirmed the effectiveness of the proposed method via user study and document classification.

Subjects change frequently in moderated debates with several participants, such as in parliamentary sessions, electoral debates, and trials. Partitioning a debate into blocks with the same subject is essential for understanding. Often a moderator is responsible for defining when a new block begins so that the task of automatically partitioning a moderated debate can focus solely on the moderator's behavior. In this paper, we (i) propose a new algorithm, DEBACER, which partitions moderated debates; (ii) carry out a comparative study between conventional and BERTimbau pipelines; and (iii) validate DEBACER applying it to the minutes of the Assembly of the Republic of Portugal. Our results show the effectiveness of DEBACER. Keywords: Natural Language Processing, Political Documents, Spoken Text Processing, Speech Split, Dialogue Partitioning.

Topic models have been prevalent for decades with various applications. However, existing topic models commonly suffer from the notorious topic collapsing: discovered topics semantically collapse towards each other, leading to highly repetitive topics, insufficient topic discovery, and damaged model interpretability. In this paper, we propose a new neural topic model, Embedding Clustering Regularization Topic Model (ECRTM). Besides the existing reconstruction error, we propose a novel Embedding Clustering Regularization (ECR), which forces each topic embedding to be the center of a separately aggregated word embedding cluster in the semantic space. This enables each produced topic to contain distinct word semantics, which alleviates topic collapsing. Regularized by ECR, our ECRTM generates diverse and coherent topics together with high-quality topic distributions of documents. Extensive experiments on benchmark datasets demonstrate that ECRTM effectively addresses the topic collapsing issue and consistently surpasses state-of-the-art baselines in terms of topic quality, topic distributions of documents, and downstream classification tasks.

Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded, multi-domain discourse through a novel key-value retrieval mechanism. The model is end-to-end differentiable and does not need to explicitly model dialogue state or belief trackers. We also release a new dataset of 3,031 dialogues that are grounded through underlying knowledge bases and span three distinct tasks in the in-car personal assistant space: calendar scheduling, weather information retrieval, and point-of-interest navigation. Our architecture is simultaneously trained on data from all domains and significantly outperforms a competitive rule-based system and other existing neural dialogue architectures on the provided domains according to both automatic and human evaluation metrics.

The recent tremendous success of unsupervised word embeddings in a multitude of applications raises the obvious question if similar methods could be derived to improve embeddings (i.e. semantic representations) of word sequences as well. We present a simple but efficient unsupervised objective to train distributed representations of sentences. Our method outperforms the state-of-the-art unsupervised models on most benchmark tasks, highlighting the robustness of the produced general-purpose sentence embeddings.

Humans gather information by engaging in conversations involving a series of interconnected questions and answers. For machines to assist in information gathering, it is therefore essential to enable them to answer conversational questions. We introduce CoQA, a novel dataset for building Conversational Question Answering systems. Our dataset contains 127k questions with answers, obtained from 8k conversations about text passages from seven diverse domains. The questions are conversational, and the answers are free-form text with their corresponding evidence highlighted in the passage. We analyze CoQA in depth and show that conversational questions have challenging phenomena not present in existing reading comprehension datasets, e.g., coreference and pragmatic reasoning. We evaluate strong conversational and reading comprehension models on CoQA. The best system obtains an F1 score of 65.4%, which is 23.4 points behind human performance (88.8%), indicating there is ample room for improvement. We launch CoQA as a challenge to the community at http://stanfordnlp.github.io/coqa/

What sorts of structure might enable a learner to discover classes from unlabeled data? Traditional approaches rely on feature-space similarity and heroic assumptions on the data. In this paper, we introduce unsupervised learning under Latent Label Shift (LLS), where we have access to unlabeled data from multiple domains such that the label marginals p_d(y) can shift across domains but the class conditionals p(x|y) do not. This work instantiates a new principle for identifying classes: elements that shift together group together. For finite input spaces, we establish an isomorphism between LLS and topic modeling: inputs correspond to words, domains to documents, and labels to topics. Addressing continuous data, we prove that when each label's support contains a separable region, analogous to an anchor word, oracle access to p(d|x) suffices to identify p_d(y) and p_d(y|x) up to permutation. Thus motivated, we introduce a practical algorithm that leverages domain-discriminative models as follows: (i) push examples through domain discriminator p(d|x); (ii) discretize the data by clustering examples in p(d|x) space; (iii) perform non-negative matrix factorization on the discrete data; (iv) combine the recovered p(y|d) with the discriminator outputs p(d|x) to compute p_d(y|x) ; forall d. With semi-synthetic experiments, we show that our algorithm can leverage domain information to improve upon competitive unsupervised classification methods. We reveal a failure mode of standard unsupervised classification methods when feature-space similarity does not indicate true groupings, and show empirically that our method better handles this case. Our results establish a deep connection between distribution shift and topic modeling, opening promising lines for future work.

Structured belief states are crucial for user goal tracking and database query in task-oriented dialog systems. However, training belief trackers often requires expensive turn-level annotations of every user utterance. In this paper we aim at alleviating the reliance on belief state labels in building end-to-end dialog systems, by leveraging unlabeled dialog data towards semi-supervised learning. We propose a probabilistic dialog model, called the LAtent BElief State (LABES) model, where belief states are represented as discrete latent variables and jointly modeled with system responses given user inputs. Such latent variable modeling enables us to develop semi-supervised learning under the principled variational learning framework. Furthermore, we introduce LABES-S2S, which is a copy-augmented Seq2Seq model instantiation of LABES. In supervised experiments, LABES-S2S obtains strong results on three benchmark datasets of different scales. In utilizing unlabeled dialog data, semi-supervised LABES-S2S significantly outperforms both supervised-only and semi-supervised baselines. Remarkably, we can reduce the annotation demands to 50% without performance loss on MultiWOZ.